FMI’s Training Programs team is seeking a highly organized, client-focused Program Coordinator to support the planning and execution of the Leadership Programs (including the Leadership Institute, Field Leader Institute, Emerging Managers Institute, and Leadership Accelerator Series).
This role plays a critical part in ensuring seamless coordination, exceptional client experiences, and high-quality program delivery across our portfolio of offerings.
The Program Coordinator manages program logistics, communication, materials, systems, and post-program follow-up. This position is ideal for someone who thrives in a fast-paced environment, enjoys balancing multiple priorities, and is energized by supporting leaders and clients across the industry.
This is a full-time hourly position (40 hours per week) based in our Denver, Colorado office with a hybrid schedule of three days in the office and two days working from home.
All applicants for employment must be legally authorized to work in the US on a full-time basis. Visa sponsorship is not available at this time.
Responsibilities
- Serve as the initial point of contact for client inquiries, outreach, and troubleshooting.
- Communicate with clients to ensure completion of pre-program requirements.
- Administer assessments across multiple programs and resolve technical issues with vendors and participants.
- Transport program materials and support venue setup locally
- Prepare, manage, and maintain all program materials, including production, shipping, and restocking.
- Track and maintain inventory of program materials and onsite resources.
- Coordinate logistics for client and staff travel, accommodations, meals, and onsite arrangements.
- Work with venues to confirm meal counts and shuttle service.
- Support registration processes in Cvent and Salesforce, ensuring accuracy and data integrity.
- Transport program materials and support venue setup locally
- Assist with invoicing, payment processing, and subcontractor expense audits in partnership with accounting.
- Complete post-event follow-up including distributing surveys, certificates, photos, and assessment results.
- Support ongoing program communication, program updates, and marketing outreach to participants and alumni.
Required Skills
- Excellent verbal, written, and listening communication skills.
- Strong interpersonal and customer service capabilities.
- Ability to manage multiple priorities and meet deadlines.
- Exceptional attention to detail and commitment to accuracy.
- Strong organizational, time management, and project coordination skills.
- Ability to work effectively in fast-paced, collaborative environments with minimal supervision.
- Demonstrated judgment, problem-solving, and adaptability.
- Proficiency with Microsoft Office; experience with Cvent, Salesforce, or NetSuite preferred.
