Job Summary:
- Responsible for operating mobile health unit, registering patients in EMR, validating patient information, insurance coverage verification and ensuring the patients experience is best in class. This position may also be responsible for very slight mobile unit maintenance and presentation.
Responsibilities
Monitoring/Inspections
- Responsible for monitoring maintenance of OLOL mobile unit. Maintains accurate and timely maintenance repair logs. Also, transports OLOL mobile unit to and from maintenance appointments when indicated by supervisor. Provides documentation of daily trip logs, mileage and other data required for DOTD monthly reports.
- Assists in monitoring, maintaining, and stocking of supplies for mobile unit.
- Perform pre/post trip inspections of the mobile unit as required.
- Keep mobile unit clean and maintained at all times.
- Assists patients and guests on/off mobile unit.
- Assures mobile unit meets regular maintenance schedule.
- Checks unit, water, fuel, oil, and mechanical condition weekly.
Driving Duties
- Responsible for the safe operation of the mobile unit to and from service locations and community events. Adheres to all traffic laws.
- Possesses the ability to work independently and is very reliable.
Clinic Operations
- 1. Actively supports clinic, hospital, and health system initiatives related to improvement in the day-to-day operations.
- 2. Accurately and efficiently registers patients in the clinic's electronic health record and updates as needed; monitors and manages the flow of patients through the clinic utilizing initiative to ensure that the patient experience is best in class.
- 3. Assigns appropriate health plan to patient visit and updates insurance information. Maintains good working knowledge of health plans.
- 4. Performs a variety of routine clerical duties (e.g. handles telephone calls, retrieves files, records data) in a timely and efficient manner.
- Greets patients, family members, and visitors to the mobile unit and escorts from their classrooms to the mobile unit and back in a caring and considerate manner.
- Serves as subject matter expert and "Super user" for processes and procedures in the clinic assisting other staff members to perform job duties accurately and efficiently.
Performance Excellence
Actively supports the organization's performance excellence initiatives.
Performs duties in a manner that results in improved patient outcomes and patients' satisfaction scores.
Actively supports the organization's Culture of Excellence utilizing initiative to make suggestions that would improve the patient's experience and the environment of care.
Provides quality training and orientation for other team members when assigned.
Other Duties as Assigned
Qualifications
Experience: 1 year experience in a customer service. (Bachelors degree or CDL may substitute for experience) 5 years with good driving experience, 2 while operating a commercial vehicle. No more than 2 moving violations in the last 3 years and zero DUI convictions or reckless driving convictions; periodic motor vehicle/driving record checks may be obtained throughout employment.
Education: High School or Equivalent
Skills: Professional demeanor, excellent customer service skills, ability to multi-task, critical thinking, demonstrated computer literacy, ability to learn and demonstrate proficiency in electronic health record during the introductory period.
