About the Role:
The Ecommerce Sales and Operations Associate will manage the daily eCommerce sales operations for the operations of the Singapore office.
Key Responsibilities:
- Product Portfolio Management
- Competitor analysis – Product pricing and market research to benchmark against competitors’ products
- Updating inventory and promotions pricing for online channels
- Supporting coordination with eCommerce partners like Lazada, Shopee and others
- Creating and updating product content on online Ecommerce stores
- Customer Experience
- Cresting the optimal post purchase customer experience
- Collaborate with eCommerce partner couriers to track KPIs and optimize process efficiency
- Coordinating with different internal stakeholders on any misplaced orders, wrong deliveries, etc.
- Special projects: Customer Failed Transaction outreach
- Analysis: Reviewing sales performance, operational KPIs, etc
- Other tasks
- Order Management: working with different stakeholders to process orders and make sure that customers have an excellent customer journey
- Invoicing and dispute management
- Market research and data collection
Job Qualifications
- Bachelor’s Degree in business, operations or other related course
- Highly interested in eCommerce and retail industry
- Ability to manage multiple projects and meet critical deadlines concurrently, showing time management and prioritization skills
- Detail-oriented and work well under pressure with tight timelines
- Competent in MS Office applications
- Basic knowledge on e-commerce web frameworks or tools is a plus, e.g. WooCommerce, Shopify, HTML, CSS
You Are an Ideal Candidate if You Are
- Entrepreneurial: We are a team that is nimble and quick to adapt. There will be minimal to no hand-holding – this environment is perfect for someone who is independent, self driven and looking for growth opportunities.
- An excellent communicator: We speak quickly and act quickly. This requires concise and efficient communication .
- Comfortable giving and receiving feedback: We believe in radical candor. Everyone is empowered to speak their mind and constantly share feedback.
- Love adopting new technology and software tools (e.g. Google Docs, Google Sheets, Slack, Asana, Xer, etc): We are always on the lookout for new tools that will make our own work more efficient.
- Data driven: We love numbers and data. We make decisions based on quantitative figures.
- Customer-centric: We do whatever it takes to satisfy our customers.
