1st Line Support

1st Support – Reading - NEW!!!

The Company:

Focus IT have the pleasure of working with this well-established support Company. Due to demand they are seeking a support engineer to complement their existing support team.

The Role:

Due to industry growth, we now have a requirement for self-driven and highly motivated person to come in and build on their expertise in the support sector and complement the existing team

Key responsibilities:

• being the first point of contact for customers seeking technical assistance over the phone or email;
• qualifying and documenting the problems raised by customers;
• Responsible for handling support of service requests which relate to all technology including; workstations, servers, printers, networks, and vendor specific hardware and software.
• Provide on-site support for client networks and applications across the UK.
• Provide remote and telephone support for client networks and applications.

The Candidate:

The ideal candidate for this position will have at 2 years + experience within the support sector.

This is an excellent opportunity for a support engineer to progress within this dynamic and rewarding organisation

In return, my client is offering a great career path with a competitive salary and great company benefits

Key skills are as follows:

• Windows 7,8 & 10 Administration & Support
• Active Directory Administration, new user setups (User Accounts, O365 Mailboxes)
• Networking knowledge covering ADSL Broadband, Local Area Networks, Switches & VLan’s
• Understand cabling needs for IT/Telephone System Jobs
• Strong communication and customer service skills.
• Ability to quickly learn new applications and technologies
• Able to install, configure, upgrade and relocate PC hardware, software and print devices.
• Experience of Windows XP, Vista, 7, 8, 10, Office 2003 - 2016 problem solving.
• Experience of PC hardware troubleshooting and problem solving.
• Microsoft Office 365 experience an advantage.
• Basic Administration of Exchange Server and mobile email technologies.

This role is a 1st /2nd Line Support Engineer and can also be known as a Support Analyst, Helpdesk Analyst, 1st /2nd Line Engineer, Technical Engineer, IT Support Engineer and Helpdesk Engineer.

Any qualifications such as MCSE, MCSA, MCITP or CCNA would be highly beneficial towards your application

Location: Reading, Berkshire
And is commutable from Slough, Oxfordshire, Surrey, Basingstoke, Camberley, Aldershot, Newbury, Guildford, Woking, Bracknell, Maidenhead, Wokingham, slough, Beaconsfield, High Wycombe, Hayes and Henley on Thames and Newbury.