Package Investigations Specialist (Part-time)

Overview

Walk-in Wednesdays! We will be holding open interviews Wednesday, September 30 & October 7 from 10:00am-6:00pm! We are located at 111 S. 1st Ave, Wausau, WI 54401.

Great brands reflect culture. The best ones help shape it. At Foot Locker, we’re rooted in sport, powered by style, and driven by the communities that move both. From Foot Locker and Kids Foot Locker to Champs Sports, WSS, and atmos, our brands sit at the intersection of sport, style, and self-expression.

As part of the DICK’S Sporting Goods family, you’re backed by the resources, reach, and career opportunities of a world-class sports company. That unleashes Foot Locker to keep pushing forward with the agility and edge that define the brand. We’re looking for great people who want to influence culture and the generation that is shaping what’s next.

Whether you’re building strategy, shaping innovations, or creating unforgettable customer moments, you’ll contribute to decisions and experiences that define our brands’ impact in the communities we serve.

Come change the game with us. Apply today!

We are looking to hire multiple part-time Package Investigations Specialists, a role that is vital to our company's success. You will be responsible for servicing internal and external customers through various communication channels.

This position is located on-site in our Wausau, Wisconsin office.

Schedule: Hours are available between 7:00am-7:00pm Monday-Friday. You will set your own availability for scheduling during this scheduling with a minimum of 8 hours per week required.

Next available start date: Monday, October 26

Training: You will attend 3 weeks of Customer Care Training Monday-Friday from either 8:00am-12:30pm or 4:00pm-8:30pm. Additionally, there will be in-department training during your regularly scheduled shifts.

What our employees say they love most about working here:

• Their coworkers!
• The atmosphere: welcoming & sense of belonging
• Recognition and appreciation from leadership
• Problem-solving and helping customers
• Learning about the business
• Laid back environment
• Weekends off

Responsibilities

• Receive and respond to department calls and voicemails from internal and external customers
• Resolve lost package claims by servicing customers accordingly
• Reply to customer investigation emails
• Provide support to other departments and assist with contact center phone call volume as needed

Qualifications

• Computer proficiency, including the ability to multi-task
• Verbal and written communication skills
• Sound reasoning and judgment with the ability to resolve routine package investigation issues involving multiple factors within established procedures

#LI-AE1

Benefits

Pay rate: $16.00 / hr

• 30-50% employee discount
• Casual dress code – wear your sneakers to work!
• Opportunities for advancement
• Learning & development opportunities
• Education reimbursement program
• Referral bonus program
• Recognition and appreciation initiatives
• Employee Resource Groups