We are searching for a Head of Product Operations to own the operational and technical backbone of our EU product function. This is a hands-on player coach role. Instead of focusing on traditional people management, you will act as an individual contributor and technical leader, building the infrastructure, automated workflows, and AI augmented processes that make great product work repeatable.
You will treat our internal workflows as your product, maximising strategic headspace by automating repetitive tasks, optimising our tech stack, and introducing cutting edge AI tools into the daily product lifecycle. Working closely with regional teams and North American counterparts, you will align and scale these workflows to build a cohesive, global product operating system.
Product Operations at Ford Credit
Product Operations at Ford Credit is a strategic enablement function focused on accelerating delivery, driving product maturity, and reducing operational friction across our EU portfolio.
You will drive four progressive pillars of product enablement:
Tooling & Automation: Administering and configuring our core product stack (Jira, Airtable, Confluence, Miro) to ensure automated, standardised collaboration across EU product lines in alignment with global strategies.
Ways of Working & Engineering Alignment: Designing shared processes for planning, estimation, and execution. This pillar addresses the human and behavioral mechanics of delivery, transforming how teams engage and collaborate to resolve operational friction.
AI Ops for PDLC: Integrating Generative AI, prompt engineering, and automated agents into the Product Development Life Cycle (PDLC) to automate documentation, user stories, and feedback synthesis.
Frictionless Compliance: Partnering with Legal, Risk, and Compliance to embed European financial regulations directly as automated guardrails within our tooling.
Product Tooling & Automation
Standardise tools and processes across European product teams while aligning with global Product Operations practices.
Product Operating Model & Ways of Working
Partner with Product, Engineering, Design, and Delivery teams to remove operational bottlenecks and improve execution.
AI-Enabled Product Operations
Evaluate and implement emerging AI capabilities that improve team productivity and decision-making.
Governance & Compliance
What You'll Bring
Why Join Us
Join Ford Credit at a pivotal moment as we transform the way we build and deliver products across Europe. You'll have the opportunity to shape our Product Operations function, lead the adoption of AI-enabled ways of working, and influence how high-performing product teams operate at scale. Working with colleagues across Europe and North America, you'll play a key role in driving innovation, operational excellence, and the future of digital product delivery.
Please note that we currently run background checks as part of our recruitment process pending a successful interview.
Interested in this opportunity? We would love to tell you more. Stay connected with us and apply.
The Company is committed to diversity and equality of opportunity for all and is opposed to any form of less favourable treatment or harassment on the grounds of race, religion or belief, sex, marriage and civil partnership, pregnancy and maternity, age, sexual orientation, gender reassignment or disability
This position is based in Dunton, and it is expected the successful candidate will be able to attend the Dunton Campus for fixed 4 days a week and remain flexible on the days they are required to attend the office according to business requirements.
As part of our pre-employment checks process, successful candidates will be required to undergo a criminal record check. This will be conducted in line with the Rehabilitation of Offenders Act 1974 and applied only to unspent convictions.
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Job details are sourced from the employer's original posting.
Open job postingAbout the company
Ford Motor Company is an American multinational automaker that manufactures and sells a wide range of vehicles, including cars, trucks, SUVs, and electric vehicles. They are also involved in automotive financing and leasing services.