Who we are: The Ford and Lincoln retail mobile applications serve as our essential digital front door, fostering daily, meaningful relationships with customers by enabling them to maximize the use and value of their vehicles. As the primary digital channels, these cloud-based apps allow us to rapidly deploy features and content globally, acting as a critical link between the customer and the Ford ecosystem.
Achieving these goals requires more than just feature deployment; it demands a systematic approach to capturing, analysing, and acting upon the Voice of the Customer. This is where the Product Manager for Product Excellence and Customer Sentiment serve as the critical bridge - transforming global user feedback into roadmap actions.
In this position you will lead the global "Voice of the Customer" initiatives for our mobile app ecosystem. This role is pivotal in ensuring that user feedback, sentiment data, and beta insights are transformed into a cohesive product strategy that drives market adoption and excellence. The ideal candidate will possess a deep understanding of mobile digital ecosystems, a passion for user experience, and the ability to navigate complex cross-functional landscapes to turn customer pain points into implemented solutions. You will be responsible for bridging the gap between our users’ perceptions and our engineering execution, ensuring every release raises the bar for Ford’s digital standards.
What You’ll Bring (Skills & Competencies)
Ford OS Behaviors Check
What you'll do...
1. Sentiment Strategy, Data Intake & Market Analysis
2. Community Engagement & Release Operations
3. Quality Assurance & Pain Point Implementation
You'll have...
Even better, you may have...
You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply!
As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder…or all of the above? No matter what you choose, we offer a work life that works for you, including:
• Immediate medical, dental, vision and prescription drug coverage
• Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more
• Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more
• Vehicle discount program for employees and family members and management leases
• Tuition assistance
• Established and active employee resource groups
• Paid time off for individual and team community service
• A generous schedule of paid holidays, including the week between Christmas and New Year’s Day
• Paid time off and the option to purchase additional vacation time.
This position ranges from salary grade 6-8 from $80,000 - $140,000.
For more information on salary and benefits, click here: https://fordcareers.co/GSR.
Visa sponsorship is not available for this position.
Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.
This position is hybrid (onsite four days per week).
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Job details are sourced from the employer's original posting.
Open job postingAbout the company
Ford Motor Company is an American multinational automaker that manufactures and sells a wide range of vehicles, including cars, trucks, SUVs, and electric vehicles. They are also involved in automotive financing and leasing services.