Maintenance Supervisor - Multifamily

Fortis Property Management

Job Title: Maintenance Supervisor

Weekly Hours: Full-Time (Hourly, Non-Exempt)

Property Location: The Hamilton Apartments

Property Type:  Conventional

Position Overview: 

Fortis Property Management is hiring a skilled Maintenance Supervisor to lead on-site maintenance operations, manage teams, and deliver top-tier resident care.

The Maintenance Supervisor provides maintenance support and is accountable for delivering on our commitments to our residents. This includes quality move-in, resident satisfaction, quality and timely service and personal attention to our residents and is instrumental in helping deliver superior customer service to our residents.

Why work for us? 

Why work for Fortis Property Management because at Fortis, our success is the result of people like you. We pride ourselves on employing thoughtful, innovative, and outgoing team members. We maintain a competitive commission and bonus structure to recognize your hard work. We also promote internal advancement to further your career with us, as we believe that our leaders of tomorrow come from the team members of today.

Job Description/Principal Duties and Responsibilities 

Financial

• Achieve budgeted maintenance expenses
• Assist in the achievement of the annual budget plan
• Make recommendations to the Community manager regarding the purchasing of supplies and equipment

Facility Management

• Physical condition of the community, including the condition of vacant apartments
• Advise the Community Manager of maintenance problems and solutions
• Ensure all work orders are completed in a timely fashion
• Provide same day services on work orders
• Walk the community daily making note of needed repairs
• Knowledge of all utility cut offs
• Establish and maintain preventive maintenance program
• Carefully monitor turnover trends
• Daily communication with the Community Manager to discuss progress, follow-up, or complications regarding maintenance activities
• Strong communication skills both orally and written
• Participate in the development and implementation of an ongoing property maintenance and improvement plan
• Produce timely turns on vacant units
• Assume emergency on-call duty status as scheduled by yourself and the manager
• Maintain maintenance shop
• Good decision-making ability
• Professional image
• Strong leadership skills
• Other duties as delegated

Tenant Relations

• Provide superior customer service
• Follow up on work orders to ensure the highest quality of customer satisfaction
• Risk Management adherence to ensure resident, associate, and visitor safety as well as property safety

Staff Relations and Administration

• Maintain a professional image and attitude and expect the same from all maintenance associates
• Adherence to and proper implementation of all Fortis Properties Management policies and procedures
• Assign daily work duties to service staff
• Schedule on call maintenance coverage, in partnership with the manager

Knowledge of and adherence to the following:

• Fair Housing policies and procedures
• ADA, OSHA, and EPA policies and procedures

Qualifications & Skills:

Education

• High School graduate or equivalent
• Vocational/Technical school or related trade preferred.
• Continuing Education
• CAMT  (Certified Apartment Maintenance Technician) designation preferred

Experience

• 2-3 years prior property maintenance experience required
• 1-year supervisory experience, minimum is preferred
• EPA Universal Certification required
• CPO (Certified Pool Operator) certification preferred or ability to obtain.
• Strong knowledge of building operations, HVAC systems, appliance repair, plumbing, electrical, mechanical systems, pool care, and warranty management
• Equipment/Irrigation and Electronic Access Gate repair as applicable to the community
• Must have own tools
• Valid driver's license required
• Computer skills to include Microsoft Office (Word, Excel) property management software (Yardi) preferred

Supervision Received: The Maintenance Supervisor will report to the Community Manager and/or Assistant Manager.

Supervision Exercised: The Maintenance Supervisor will oversee all on-site maintenance associates and all outside contractors employed by Fortis Property Management who work in the community in a maintenance-related capacity

Benefits (Full-Time Employees)

• Competitive compensation based on experience and qualifications
• Medical, Dental, and Vision Insurance
• Health Savings Account (HSA) options
• 401(k) retirement plan (eligibility per company policy)
• Paid Time Off
• Company-paid Holidays
• Professional development opportunities
• Career advancement within a growing organization

Disclaimer

This job description is not intended to be all-inclusive. Duties, responsibilities, and activities may change at any time with or without notice. The company provides reasonable accommodations in accordance with the Americans with Disabilities Act (ADA).

This Property Management Company is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.