Overview
Are you a leader who enjoys developing others, building relationships, and achieving meaningful results? FORUM Credit Union is looking for a motivated and service-focused
Manager-in-Training to learn all aspects of branch operations while preparing for future leadership opportunities within the Credit Union.
The Manager-in-Training will develop the skills, knowledge, and experience necessary to support branch operations and deliver exceptional member service. Through hands-on training, this role will gain exposure to branch leadership, sales and service strategies, employee development, Credit Union products and services, and operational procedures. The ideal candidate is a driven professional who enjoys working with members, achieving goals, and growing into a leadership role.
Responsibilities
What you'll do:
- Develop proficiency in the Member Advisor and Member Relationship Specialist roles while building a strong understanding of Credit Union products and services.
- Meet individually assigned sales and service goals while delivering exceptional experiences to members.
- Handle member concerns, questions, and complaints with professionalism, courtesy, and a focus on resolution.
- Learn and support branch opening and closing procedures while serving as a backup to branch leadership.
- Assist branch management with achieving branch goals and supporting day-to-day operations.
- Participate in employee coaching, performance documentation, training initiatives, and team development activities.
- Help maintain a professional branch environment that reflects FORUM's commitment to service excellence.
- Build leadership, networking, sales, and operational management skills through structured training and hands-on experience.
You may enjoy this job if:
- You are eager to grow into a leadership role and enjoy learning new aspects of branch operations.
- You enjoy building relationships with members and helping them find financial solutions.
- You thrive in a fast-paced environment and can balance multiple priorities effectively.
- You enjoy coaching, supporting, and motivating others to achieve success.
- You communicate effectively and build strong relationships with members, colleagues, and business partners.
- You take ownership of your work, maintain professionalism, and consistently strive for excellence.
Qualifications
What we are looking for:
- A two-year college degree, completion of a specialized course of study at a business or trade school, or completion of a specialized and extensive in-house training program.
- One to three years of similar or related experience, preferably in banking, financial services, retail, or customer service.
- Nationwide Mortgage Licensing System (NMLS) certification or the ability to obtain and maintain certification.
Employee Perks:
- Competitive Pay
- Student Loan Reimbursement
- Tuition Assistance
- Wellness Programs
- Community Involvement and Paid Volunteer Time
- Professional Development/Award Winning Training Program
- 401K with Match
- Comprehensive Benefits Package
- Generous Paid Time Off
Please note: A criminal background screen will be conducted upon hire.
FORUM Credit Union values and celebrates diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
