About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Lisbon’s most iconic address. Located in the heart of Lisbon, our historic Hotel wears the cultural heart and soul of Portugal on its sleeve. Inside, art-deco sensibilities mingle with an updated Louis XVI style, and a collection of important contemporary local artwork fills our halls. Outside, views of the city’s rolling hills and brightly tiled exteriors spread out before you. After spending the day exploring the city sights, many just steps from the Hotel, we invite you for a seasonally inspired, Michelin-starred gastronomic experience at CURA restaurant.
About the role:
The F&B Guest Experience is the first interaction for guests in our Restaurants, and is the designer of memorable experiences. This role is dedicated to providing exceptional quality and service to our guests
What you will do:
- Manage reservations across all channels while ensuring a smooth, personalized first touchpoint for every guest.
- Confirm and tailor each booking with detailed guest preferences, special occasions, and personalized requests in mind.
- Proactively monitor bookings, waitlists, and confirmations to ensure a seamless and stress-free guest journey.
- Strategically allocate tables to create the best possible atmosphere and enhance each guest’s dining experience.
- Collaborate closely with restaurant, kitchen, and service teams to deliver personalized service for VIPs, regulars, and special occasions.
- Prepare daily guest insights (preferences, notes, occasions) to enable highly personalized and attentive service.
- Manage guest flow, waiting times, and seating with clear, empathetic communication to maintain a positive experience.
- Maintain and update detailed guest profiles to anticipate needs while ensuring full confidentiality and discretion.
- Create memorable moments by recognizing occasions and coordinating thoughtful touches (e.g., preferred seating, celebrations, special amenities).
- Own the end-to-end guest experience, proactively resolving issues, following up on feedback, and continuously enhancing service quality.
What you bring:
- High School Diploma or equivalent experience.
- A minimum of 1 year of experience in a similar role within a luxury hotel or high-end restaurant environment.
- Strong interpersonal skills, attention to detail, and ability to work in a fast-paced, team-oriented environment.
- Passion to interact with guests and employees in a gentle and courteous way;
- Anticipate guest needs, ensuring satisfaction and respond appropriately to guest requests;
- An impeccable appearance as you are the face of the restaurant;
- Attention to detail;
- Reading, writing and oral proficiency both in Portuguese and English.
- Must hold authorization to work in a European country.
What we offer:
- Competitive compensation package.
- Statutory vacation allowance plus one additional day of paid leave.
- Outstanding training programs and career development opportunities, including enriching international taskforce opportunities.
- Employee travel program with complimentary stays at Four Seasons properties worldwide.
- Provision of employee uniforms.
- Complimentary meals at our much-loved Sabores Employee Restaurant.
- A birthday cake prepared especially for you by our renowned Pastry Team for you to celebrate with your loved ones.
- Comprehensive medical insurance, with the option to extend coverage to family members, plus access to an on‑site doctor for preventive care.
- Exclusive retail, spa, and food & beverage discounts within the hotel.
- Access to a modern, fully equipped employee on‑site gym.
- Full access to the FS Benefits platform.
