About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
A lone star welcome in the country's capital of southern cool. We can’t wait to welcome you to Houston, the country’s capital of southern cool, where urban sophistication meets bold Texas hospitality. Gather where business deals get done, friends and family reconnect and celebrities and athletes make their home. After a day exploring our city, unwind at our rooftop pool oasis, enjoy the ultimate in entertainment at our Topgolf Swing Suites, indulge and pamper at The Spa and our Krigler perfumery boutique and savour flavourful dishes from Chef Partner Richard Sandoval at Toro Toro and Bayou & Bottle.
About the role
The Manager of Spa & Wellness is responsible for overseeing the daily operations of the Spa and Fitness Center, ensuring exceptional guest experiences and adherence to the highest standards of service. This role involves managing staff, maintaining facilities, and implementing wellness programs that align with the brand's commitment to luxury and well-being.
What you will do
- Oversee all aspects of daily operations of the spa and fitness facilities, ensuring a seamless and luxurious experience for guests.
- Maintain the cleanliness, functionality, and ambiance of all areas, coordinating with housekeeping and engineering teams as necessary.
- Implement and monitor compliance with health and safety regulations, including emergency response procedures.
- Develop and implement training programs to ensure staff are knowledgeable about the latest trends and techniques.
- Address guest feedback promptly and effectively, implementing improvements as needed to maintain high satisfaction levels.
What you bring
- Passion for the health and wellness industry partnered with extensive knowledge of wellness trends, products, and equipment. Commitment to providing guests with a memorable and luxurious experience that combines industry leading service, equipment, products, and technology.
- Excellent communication and interpersonal skills, with proficiency in English; additional languages are an asset.
- Strong organizational and time-management abilities, capable of prioritizing tasks in a dynamic environment.
- Proven leadership skills, with experience in motivating and developing a diverse team.
- Understanding of sustainability within the spa and wellness industries and ability to improve upon existing sustainability practices.
- Innovative thinking and problem-solving capabilities, with a proactive approach to challenges.
- Familiarity with spa and fitness software systems, enhancing operational efficiency.
- 2-4 years of management experience in a luxury spa or wellness setting.
- A degree in hospitality management, wellness, or a related field, or equivalent professional experience.
What we offer
- Competitive compensation and comprehensive benefits package.
- Opportunities for professional growth within a globally recognized luxury brand.
- Access to world-class training and development programs.
- A collaborative and supportive work environment that values innovation and excellence.
- Exclusive complimentary and discounted hotel stays across Four Seasons properties worldwide.
- The opportunity to work in a diverse and inclusive culture, contributing to creating memorable guest experiences.
Schedule & Hours:
- This is a full-time position
- Open availability expected, with scheduled shifts including late nights, holidays and weekends
Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal
