Job Summary
Under the Direction of the Assistant Manager/Sous Chef, the Quick Service Attendant is responsible for serving food and beverage to all guests enduring the sequence of service cycle, including cashiering, cooking, delivery, and cleaning. Must have a pleasant and friendly demeanor. Must be able to work at a fast pace for several hours. A minimum of six (6) months experience in high-volume food service or customer service, and previous money handling preferred. Must have the ability to understand food requests, ask questions regarding its preparation and assure the team member's or guest's satisfaction with their order in English. Must be able to lift a minimum of 35lbs. multiple times per day, and push a cart weighing up to 100lbs. Working during weekends, holidays and peak business periods are required, including working any shift/day designated by the department. Foxwoods Resort Casino is committed to providing our guests an "Extraordinary" Guest Service experience. In joining our team, you commit to supporting this mission by demonstrating our Customer Service Standards at all times.
Duties and Responsibilities
- Must adhere to the Mashantucket Pequot Tribe’s Policies and Procedures.
- Maintain daily knowledge of all company promotions, tournaments, bus schedules, special events etc.
- Must use a professional demeanor and friendly tone in all interactions.
- Must answer the phone and assist all callers with their requests /concerns /questions.
- Must assure that sequence of service standards are met by; greeting guests, taking orders, directing guests to amenities and monitoring / meeting guest needs and requests.
- Must be able to prepare and cook venue food offerings from memory, following departmental / franchise standards - time, recipe, portion size, appearance and quality.
- Must maintain knowledge menu items and ingredients.
- Responsible for compliance with all regulatory requirements, including but not limited to, Liquor Commission Regulations, TOSHA, Health, Sanitation, Franchise and ServSafe standards.
- Must be able to operate computer and point-of-sale equipment with accuracy and appropriate speed.
- Process all forms of payment, refund, discount and credit card transactions according to established procedures and/or direction from leadership with accuracy and appropriate speed.
- Must maintain all venue supplies according to franchise/company standards of time, levels, order and appearance.
- Complete all required documentation according to company and/or franchise standards.
- Maintain a clean, well groomed, professional appearance in accordance with Foxwoods Standards of Appearance.
- Promote and demonstrate all Customer Service Standards to ensure all guests enjoy an “Anything but Ordinary” experience.
- Promote a positive public image and maintain Employee Relations standards at all times.
Education and Experience
- A minimum of six (6) months experience in high-volume food service or customer service, and previous money handling preferred.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
- Ability to understand food requests, ask questions regarding its preparation and assure the team member’s or guest’s satisfaction with their order in English.
- Must be able to lift a minimum of 35lbs. multiple times per day, and push a cart weighing up to 100lbs.
- Working during weekends, holidays and peak business periods are required, including working any shift/day designated by the department.
Mathematical Skills
- Ability to add, subtracts, multiply, and divides in all units of measure.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
- Regularly required to sit, stand, walk, bend, lift, use hands and fingers, reach with hands and arms, talk and/or hear.
- Team member must be able to lift a minimum of 35lbs multiple times per day, and push a cart weighing up to 100lbs.
- Must practice proper body mechanics and use appropriate personal protective equipment to avoid injury.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
- Fast paced environment with varying levels of patrons and employees present.
- Varying walking surfaces, working environments and equipment.
- Varying levels of light sound, temperature and smoke.
- Close quarter environment with varying hot and cold surfaces.
THE MASHANTUCKET PEQUOT TRIBE PRACTICES TRIBAL AND NATIVE AMERICAN PREFERENCE (33 M.P.T.L.) IN HIRING AND IS AN EQUAL OPPORTUNITY EMPLOYER.
