Responsible for performing various international customer relations functions for an assigned territory, to provide assistance to customers by telephone or direct contact. Assists in other customer accounting functions as needed.
- Stays up to date on current and former product offerings.
- Obtains international shipping quotes and follows correct processes for shipping products internationally.
- Understands the appropriate customs paperwork and the related timing.
- Works with customers to confirm payment details and receipt of funds prior to shipment.
- Provide customer feedback on the status of purchase orders and shipment details.
- Prepares, gathers, and forwards necessary documentation after shipment.
- Investigates and resolves customer issues.
- Provides input on other reports.
- Maintains records related to order processing.
- Performs other related duties as required or assigned.
