Fixed-term (4–6 months) | Part-time (4-5 days per week)
Franklin Vets is a progressive veterinary practice making a real difference to the lives of animals and their people. With 16 locations across South Auckland, North Waikato, and the Hauraki/Coromandel districts, we’re committed to delivering quality care through innovative technology. We also provide back office support to 5 clinics for The Vet Centre in Northland.
We’re on the lookout for a capable, solutions-focused IT Support person to support our growing team of 300+ users across a dispersed, multi-site network. This fixed-term role (4–6 months) is part-time, working 3–4 days per week, and is ideal for someone with strong Microsoft 365 capability, a knack for IT projects and system improvements.
You’ll play a critical role in keeping our people connected, productive, and supported every day.
Why You’ll Love Working Here
- Make an Impact: Support 300+ users, ensuring they have the tools and know-how to succeed.
- Variety: A mix of helpdesk support and hands-on troubleshooting across multiple clinics and systems.
- Team Spirit: Work with a small but mighty IT team that values collaboration, communication, and continuous improvement.
What You’ll Do
Front-Line IT Support & Helpdesk
- Be the first point of contact for day-to-day IT support queries
- Log, triage, and resolve tickets through the IT helpdesk system
- Manage, maintain and optimise SharePoint, Teams, Outlook, Forms, and user access
- Coordinate with third party suppliers to troubleshoot issues
Microsoft 365 Onboarding & Offboarding
- Set up new users across Franklin Vets systems
- Coordinate new hardware provisioning, installation and configuration
- Maintain internal IT documentation
- Manage user offboarding by removing access and disabling accounts across key systems
- Manage licensing, permissions, and access controls to ensure data security.
Hardware
- Set up and configure laptops and PCs
- Visit clinics to set-up and configure printers, and other IT equipment
Projects & Implementation
- Support and manage specific IT projects and technology rollouts as they arise
- Work closely with internal stakeholders to ensure smooth adoption and minimal disruption
What We’re Looking For
- Experienced Level 1 IT support person
- Excellent communication skills – patient, approachable, and calm under pressure
- Comfortable managing both incident tickets and structured IT project work
- A natural problem-solver who shows ownership and initiative
- A genuine team player who enjoys collaborating and learning
- A full NZ driver’s licence is required – some onsite support and travel between clinics will be necessary
- Experience with Ezyvet, InfoVet, or Smartflow would be advantageous
- Previous experience in a multi-site or distributed environment
If you’re excited to combine your passion for technology and your love of problem-solving in a role that matters, we’d love to hear from you! Apply online with your CV and a cover letter telling us why you’d be a great fit.
