As a Front of House Host, you will be the face of the club, delivering exceptional customer service and ensuring every member and guest receives a warm, professional welcome. You will support the day-to-day operation of the club, assist members with bookings and enquiries, maintain high presentation standards, and help create a positive atmosphere throughout the venue.
Key Responsibilities
Customer Service
- Welcome members, guests, and visitors to the club.
- Provide knowledgeable assistance regarding memberships, bookings, coaching programmes, events, and club facilities.
- Resolve customer queries professionally and efficiently.
- Handle telephone, email, and face-to-face enquiries.
- Promote a friendly, inclusive, and engaging club environment.
Reception & Administration
- Manage court bookings and member registrations using club systems.
- Process membership applications, payments, and retail sales.
- Monitor and respond to enquiries promptly.
- Maintain accurate customer records and club documentation.
- Assist with daily operational administration tasks.
Club Operations
- Carry out opening and closing procedures.
- Maintain high standards of cleanliness and presentation across all club areas.
- Conduct regular facility checks and report maintenance issues.
- Ensure health and safety procedures are followed at all times.
- Support stock management for retail and operational supplies.
Membership & Community Engagement
- Encourage member participation in club events, socials, leagues, and coaching programmes.
- Promote memberships, events, competitions, and club initiatives.
- Gather customer feedback and communicate opportunities for improvement.
- Help create a welcoming atmosphere that drives member retention and satisfaction.
Sales & Revenue Support
- Promote memberships, coaching sessions, events, and retail products.
- Support club sales targets and membership growth initiatives.
- Identify opportunities to enhance member experience and increase revenue
Skills & Experience
Essential
- Previous customer service or reception experience.
- Excellent communication and interpersonal skills.
- Strong organisational skills and attention to detail.
- Positive, proactive, and professional attitude.
- Comfortable using booking systems and Microsoft Office applications.
- Ability to work independently and as part of a team.
- Flexible approach to working hours, including evenings and weekends.
Desirable
- Experience within a leisure, fitness, hospitality, or sports environment.
- Knowledge or passion for padel, tennis, or racket sports.
- First Aid qualification.
Personal Attributes
- Customer-focused.
- Reliable and accountable.
- Friendly and approachable.
- Team player.
- Professional and well-presented.
- Positive and enthusiastic ambassador for Slazenger Padel Clubs.
What We Offer
- Competitive hourly rate.
- Complimentary or discounted court access.
- Opportunities for training and career development.
- Employee discounts on products and services.
- Being part of a fast-growing and exciting sport.
Join us and help deliver an exceptional member experience while growing one of the UK's fastest-growing sports.
