The Role
- To be responsible for the efficient running and operation of the store
- To develop and grow the ready-to-wear & made-to-measure areas of the business.
- To Market & network Gieves & Hawkes locally & regionally
- To lead, develop and manage an outstanding team who consistently deliver an exceptional customer experience.
- To achieve and exceed set financial targets and KPI’s
- To always be an ambassador of the brand and key corporate values
Key role Accountabilities:
Financial Targets
- To achieve set financial targets on a daily/weekly/monthly/quarterly and annual basis
- Liaise with and update the Regional Manager on all financial targets and weekly reports relating to the department.
- To ensure that the sales team are updated daily with progress on the weekly, monthly and year-to-date performance and tasked accordingly
- KPI Management
- Daily, weekly, monthly, and Annual KPI management, including but not limited to conversion rates, ATV, UPT, and CRM data capture, for both the store and individual team members.
Customer Service
- To always deliver an outstanding customer experience
- To always maintain excellent levels of customer service within the store
- Engage with customers making purchases to establish their present and future requirements.
- To monitor and deliver outstanding after-sales service
- To ensure a well-trained, well-groomed, enthusiastic sales team is always on hand to meet, greet and host their customers
Visual Merchandising
- To ensure the store delivers an outstanding customer experience the highest standards of housekeeping and visual merchandising standards must be maintained.
- Stock Management and Security
- To ensure that the store has correct stock levels, always, and that replenishment orders are placed in liaison with the merchandise and planning team.
- To monitor and act upon all stock and takings discrepancies, immediately in liaison with the Stock Control Dept and Merchandise and planning dept
- To ensure that weekly and seasonal deliveries, goods in and out and negative stock procedures are undertaken as per the set G&H guidelines
Team Management
- To effectively manage staff, in close liaison with the Human Resources dept. With reference to recruitment, induction, training, disciplinary matters, appraisals and payroll. To ensure that correct staffing levels are always maintained
- To ensure everyone in the team receives thorough product knowledge training throughout the year
- To hold daily meetings to ensure the team is updated and to receive feedback on all relevant store matters
- To ensure that all staff are always well presented and portray an appropriate brand and company image
- To maintain close communication with the company’s HR manager and HR Dept
- To have a good awareness and understanding of the company’s disciplinary procedures as stated in the company handbook
- To motivate the team through encouragement, setting of individual objectives and accountabilities, giving reinforcement and feedback to enhance the team’s development and performance
Health and Safety
- To ensure that the store complies with the company’s H&S policy.
Marketing
- Achievement of CRM Data capture targets against sales placed through the till
- Work with the Regional Manager/Marketing Manager to plan localised events and to ensure invitation lists are accurate and relevant customers are invited.
Requirements
- Minimum of 3/5 years’ experience in luxury retail, ideally menswear, at an Assistant Manager or Store Manager level
- Passion for driving new business & networking with business/individuals
- Clear, concise, polite communication essential
- Expert in people management & improving team performance
- Passionate about of all things tailoring, with a desire to increase this knowledge.
- Proficient in English, both verbal and written.
- Able to work under pressure, managing multiple scenarios at any given time, finding solutions
- Immaculately presented
- Punctual, flexible, and able to adapt to the needs of the business at short notice
Gieves & Hawkes/Fraser Group Benefits:
- 25 days' holiday plus bank holidays
- Fearless 1200
- Stakeholder Pension Scheme
- 60% discount in our full-price G&H stores &
- 20% discount in other Fraser Group stores
- Managers Bonus scheme
How We Work
Our values shape every shift, every conversation, every decision:
- Think Without Limits: Move fast, take bold action, and bring the team with you.
- Own It and Back Yourself: Take responsibility, master the basics, and deliver results.
- Be Relevant: Stay connected to our people, our partners, and the planet.
Interest in this role is high, and once we find the right person, we close. Apply early so you don't miss out.
