Patient Services Coordinator (Behavioral Health)

General Information

Company: Frederick Primary Care Associates, P.A.

Contact: [email protected] or 301-663-6162

Job Category: Administrative

Date Posted: 9/24/2026

Hourly Pay: $15-18 per hour depending on experience

Additional Compensation: Annual bonuses (variable depending on office and performance) and overtime opportunities are available at FPCA’s After Hours Clinic (eligible after 6 months of employment based on performance)

Schedule: Full Time (Monday-Thursday 8 AM - 5 PM, Friday 8 AM - 12 PM)

Description

Are you passionate about helping people of all ages in your community? Do you have a strong background in customer service and a desire to apply it to something truly important? Consider applying to be a Patient Services Coordinator with Frederick Primary Care Associates!

Patient Services Coordinator Job duties include:

• Greet patients in a polite and inviting manner in order to facilitate a comforting and welcoming environment
• Answer phones timely and professionally in order to ensure office efficiency at every level of your office
• Maintain strict confidentiality of patients’ records according to the Health Insurance Portability and Accountability Act (HIPAA) standards and our company policies and procedures to ensure a safe environment for our patients
• Verify insurance coverage and patient demographics to aid our billing office and medical staff
• Maintain a clean and orderly waiting area to enhance the patient experience of your office
• Other duties as assigned

• High School Diploma or Equivalent
• 1+ year of customer service experience
• Experience in medical field preferred

This position is eligible for the following benefits: 

• Health Insurance (Single and Family)
• Dental Insurance (Single and Family)
• Vision Insurance (Single and Family)
• Vacation Accrual (2 weeks)
• Holidays (up to 6 days per year)
• Sick Leave (1 week/year - first year is prorated)
• Employer Paid Life Insurance, Short-Term Disability and Long-Term Disability
• 401k w/ Employer Contributions