Position Overview:
The Assistant Branch Manager supports the Branch Manager in overseeing the daily operations of the branch, ensuring exceptional member service, driving sales initiatives, and managing staff performance. This role involves a combination of managerial, administrative, and member-facing responsibilities aimed at enhancing the branch's efficiency, productivity, and member satisfaction.
- This position is eligible for a $500 sign-on Bonus
- This role will be based out of the Hunt Valley Branch but may float to work out of any Baltimore County branch
Essential Duties and Responsibilities:
Branch Operations:
- Assist the Branch Manager in managing the day-to-day operations of the branch to ensure smooth and efficient workflow.
- Oversee cash handling procedures, transaction accuracy, and security protocols.
- Ensure compliance with credit union policies, procedures, and regulatory requirements.
Member Service:
- Provide exemplary service to members by addressing complex inquiries and resolving issues efficiently.
- Monitor and enhance the quality of member service provided by staff.
- Handle escalated member complaints and issues with professionalism and courtesy.
Sales and Business Development:
- Support the Branch Manager in developing and implementing sales strategies to achieve branch targets.
- Drive branch sales by promoting credit union products and services, including loans, deposits, and other financial solutions.
- Analyze market trends and member needs to identify sales opportunities and develop action plans.
Staff Management:
- Supervise and mentor branch staff, providing guidance, training, and performance feedback.
- Assist in the recruitment, hiring, and onboarding of new employees.
- Conduct regular performance evaluations and support staff development through coaching and training initiatives.
Financial Management:
- Assist the Branch Manager in managing the branch's budget and financial performance.
- Monitor branch financial metrics, such as deposit growth, loan portfolio performance, and expense management.
Compliance and Risk Management:
- Ensure branch operations comply with all applicable laws, regulations, and internal policies.
- Conduct regular audits and reviews to identify and mitigate risks.
- Promote a culture of compliance and security awareness among branch staff.
Administrative Duties:
- Oversee branch administrative functions, including scheduling, reporting, and inventory management.
- Maintain accurate records of member interactions, transactions, and branch activities.
- Assist the Branch Manager with special projects and initiatives as needed.
Community Engagement:
- Represent the credit union in community activities and events to enhance its visibility and reputation.
- Build and maintain relationships with local businesses, organizations, and community leaders.
- Promote credit union services and initiatives to foster community involvement and member growth.
Knowledge, Skills, and Abilities:
- Leadership
- Customer Service Orientation
- Sales and Business Development
- Communication Skills
- Problem-Solving Abilities
- Attention to Detail
- Technical Proficiency
- Time Management
