Position Overview:
The Financial Services Representative I (FSR I) is responsible for delivering exceptional member service by identifying members' financial needs and providing them with suitable financial products and services. This role involves a combination of sales, customer service, and operational tasks aimed at enhancing member satisfaction and contributing to the growth of the credit union. Starting rate for this role is $22/hour (rate is commensurate with experience).
This role is eligible for a $500 sign-on bonus. This position is eligible for an incentive program of $25 per Guaranteed Asset Protection (GAP) policy or Mechanical Breakdown Protection (MBP) policy sold on vehicle loans.
Essential Duties
and
Responsibilities:
- 1) Member Service: Greet members and visitors in a friendly and professional manner.
- Address member inquiries regarding account information, transactions, and credit union products and services.
- Resolve member issues and complaints promptly and effectively.
- 2) Sales: Identify opportunities to cross-sell and up-sell credit union products and services, such as savings accounts, loans, credit cards, and insurance.
- Meet or exceed individual and branch sales targets.
- Conduct product presentations and explain the benefits and features of credit union offerings.
- 3) Account Management: Open new member accounts, including savings, checking, and certificate accounts.
- Process loan applications, provide loan information, and follow up with members throughout the loan process.
- Assist members with account maintenance, including address changes, stop payments, and direct deposits.
- 4) Transactional
Duties:
- Perform teller duties such as cashing checks, accepting deposits, processing withdrawals, and handling payments.
- Balance cash drawers and reconcile discrepancies.
- Process wire transfers and other financial transactions accurately and efficiently.
- 5) Compliance and Risk Management: Adhere to all credit union policies, procedures, and regulatory requirements.
- Maintain confidentiality and security of member information.
- Identify and report suspicious activities in compliance with anti-money laundering (AML) regulations.
- 6) Team Collaboration: Work closely with other team members to ensure a cohesive and efficient branch operation.
- Participate in branch meetings and contribute ideas to improve branch performance and member satisfaction.
- 7) Administrative Tasks: Maintain accurate records of member interactions and transactions.
- Prepare and submit reports as required by management.
- Keep abreast of changes in credit union products, services, policies, and procedures.
- Knowledge, Skills, and Abilities: 1) Customer Service Orientation 2) Sales Skills 3) Communication Skills 4) Attention to Detail 5) Problem-Solving Abilities 6) Technical Proficiency 7) Time Management 8) Team Collaboration
