Customer Quality Engineer, QA/QC

MECHATRONICS MALAYSIA

Frencken Mechatronics Malaysia pride ourselves on our commitment as a full-service main supplier with a strong reputation as a problem-solving technology partner for the manufacture of high-precision industrial machinery and capital equipment for global original equipment manufacturers (OEMs). Since our establishment in 2005, we have diligently served renowned global leaders in semiconductor, industrial automation, analytical, and medical industries.

Our core competencies in the development and production of precision-engineered systems, complete machines, complex electromechanical assemblies, high-precision parts and components, as well as global supply chain management, have positioned us as a key player in the manufacturing sector.

Job Description:

• Act as the Quality Assurance (QA) account holder/contact window to liaise with customers and internal departments including PMM, SMM, and CEM Divisions on quality-related matters.
• Handle customer quality issues, complaints, meetings, audits, and follow-up actions to ensure customer satisfaction and compliance with quality requirements.
• Coordinate and support internal operational processes and activities related to quality assurance and quality control.
• Work closely with customers on quality discussions, corrective actions, continuous improvement activities, and quality performance reviews.
• Lead and support QA/QC improvement initiatives to achieve departmental and company quality targets.
• Perform root cause analysis and implement corrective and preventive actions (CAPA) for quality-related issues.
• Ensure compliance with ISO standards, customer requirements, and internal quality management systems (QMS).
• Prepare and maintain quality reports, documentation, and records related to customer and internal quality matters.
• Collaborate with cross-functional teams to improve product quality, process efficiency, and customer satisfaction.

Education

• Degree or Diploma in Mechanical Engineering, Electrical Engineering, Electronics Engineering, Quality Engineering, or related field.

Working Experience

• Minimum 3–5 years of hands-on experience in Quality Management System (QMS) and QA/QC functions within a manufacturing environment.
• Experience in handling customer quality matters and leading QA/QC activities.
• Knowledge and exposure to ISO 9001 quality management systems.
• Familiar with QA/QC tools and methodologies such as 7 QC Tools, GD&T, SPC, FMEA, 8D, and PDCA.
• Experience in leading quality improvement initiatives and achieving quality performance targets will be an added advantage.

WHAT BENEFITS DO WE OFFER

• 5-Days Work Week

• Attractive Remuneration Package

• Transport Allowance

• Handphone Allowance

• Medical & Dental Claim

• Lunch Subsidies

• Yearly increment & bonus

• Uniform provided

• All Selangor Public Holidays

• Comprehensive insurance coverage

• Conducive working environment

• Training & development provided

• Opportunity to excel & growth

• Flexible work arrangement

APPLY NOW

Interested? Send your resume or contact Ms. Anida:
[email protected]

+603-8911 0222



#LI-DNI