Senior Operations Manager

Who We Are 

Join Fresh Prep — a dynamic leader revolutionizing how Canadians experience food through sustainable meal kit delivery. As one of Canada's fastest-growing companies and a certified B Corporation, we're committed to making it easier for people to eat well and live better.

We're proud to be recognized as a workplace where innovation meets impact. Our numerous accolades - including BC's Top Employers 2025, placement on The Globe and Mail's prestigious Canada's Top Growing Companies list and recognition as one of Deloitte’s Best Managed Companies - reflect our commitment to excellence in both customer experience and employee satisfaction. Our collaborative culture brings together passionate food lovers, sustainability champions, and tech innovators who are reshaping the future of food delivery.

Who You Are: You are a highly experienced, people-focused leader who excels in managing multiple operational teams in a fast-paced environment. You balance strategic oversight with hands-on leadership and take pride in developing high-performing, engaged teams.

• Strong People Leader: Leads with empathy, builds trust, and genuinely cares about people and outcomes

• Collaborative Team Player: Motivated by collaborative team achievement and driving a results-oriented culture

• Strong Communicator: Communicates clearly, sets consistent expectations, and holds themselves and others accountable

• Mentor: Empowers growth by developing people rather than micromanaging

What You'll Be Doing:

People Leadership & Mentorship

• Lead Order Picking, Cleaning Facility, and Sanitation teams

• Mentor Supervisors and Lead Hands, supporting career progression

• Set clear roles, expectations, performance standards, and accountability

• Foster strong team collaboration and engagement

• Drive strategy and initiatives to improve employee engagement scores and overall team satisfaction

Planning & KPI Performance

• Own production budgets and KPI performance

• Set annual targets and drive year-over-year improvements

• Oversee labour scheduling, material flow, line optimization, and contingency planning

Operational Compliance

• Ensure compliance with food safety, GMPs, SOPs, and regulatory requirements

• Lead incident investigations and corrective actions

• Maintain high standards of cleanliness, organization, and audit readiness

What We Are Looking For:

• At least 3+ years of experience leading multiple departments with a focus on productivity, efficiency, and process improvement

• At least 3+ years of experience coaching and developing direct reports, supporting career growth, and managing performance

• At least 3+ years of experience working closely with teams across Purchasing, Production, Quality Assurance, and Human Resources

• Lean Manufacturing and/or Six Sigma experience is a strong plus

What You Can Expect

• Annual salary of $120,000-$140,000, commensurate with experience

• Work schedule of Friday to Tuesday 8:00 AM to 4:00 PM with flexibility as needed to support operational requirements

• 15% performance-based bonus, tied to individual and operational results

• 3 weeks of paid vacation

• An energetic, inclusive workplace where your voice matters and your contributions drive real impact

• Comprehensive health benefits package including medical, dental, vision, and life insurance after 90 days

• Exclusive food perks that let you experience our amazing products

• A culture that celebrates innovation, encourages professional development, and supports work-life balance

• The opportunity to be part of a certified B-Corporation making a tangible difference in sustainable food systems

Fresh Prep is an Equal Opportunity Employer (EOE) and prohibits discrimination of any kind. We value diversity at our company and at all job levels our goal is to be diverse, inclusive and representative of the communities we operate in. We endeavour to recruit, develop and retain the best talent from a diverse candidate pool and truly believe that diversity, equity and inclusion among our team members is vital to our success as a company. We trust that in applying for a role with us you value this as well!

At Fresh Prep, we work with a variety of ingredients, including common allergens like peanuts, tree nuts, and dairy. Whether you're in one of our corporate functions or within the production facility, you may be exposed to these ingredients. If you have concerns—especially around allergens or meat—please let us know during the hiring process.

Friday to Tuesday 8:00 AM to 4:00 PM