Assistant Store Manager

Job Title: Assistant Store Manager

Department: Store Operations

Job Summary:

The Assistant Store Manager works to support the success and profitability of the store. They are responsible for leading

the day-to-day operations of the store in the absence of the Store Manager. They hold a crucial role because they provide

leadership and guidance and enforce standards and policies for store personnel when the Store Manager is away from the

store. The Assistant Store Manager is responsible for supporting the Store Manager in leading, facilitating and

completing all store level tasks including food preparation, cash register duties, customer service, cleaning and all

other related functions. The Assistant Store Manager ensures an exceptional customer experience by ensuring and

demonstrating world class customer service.

Essential Functions:

-Smile and greet customers in a friendly manner as they enter the store. Provide a fast, friendly and enjoyable

experience for all customers. Respond to and resolve customer requests or complaints in a timely and efficient manner.

Engage each customer genuinely and thank them for their business.

-Operate a cash register adhering to all Company policies and standards. Maintain proper cash levels and follow all cash

handling and shift change processes and procedures to ensure no cash shortages occur.

-Supervise the day-to-day task assignments and performance for all team members. Assist with all matters pertaining

recruiting, hiring, training, coaching, and employee engagement and performance management.

-When necessary, assist the Store Manager with planning and preparing work schedules and coordinating daily activities

to serve the needs of the store.

-Monitor and report all competitive fuel prices every morning and as changes occur. Ensure gas price changes are made

accurately and timely.

-Interact with and motivate team members to drive sales plans, promotions and programs in order to meet store objectives.

-When necessary, order stock adhering to par levels and plan-o-grams. Ensure vendors do not overstock or bring in unauthorized product.

-Complete daily reports and paperwork entry correctly and timely.

-Research cash shortages and report violations to the Store Manager or District Manager.

-Prepare deposits according to Company Policy and deliver deposits to the bank on a daily basis.

-Adhere to and enforce federal and state laws, and company policy regarding the sale of alcohol, tobacco, lottery and all other age restricted products.

-Ensure the proper execution of assigned foodservice programs and procedures. Assure fresh, quality food, hot coffee

and beverages are available at all times.

-Follow and enforce Friendly Express uniform, appearance, and dress code policies.

-Adhere to and enforce the execution of established safety and security policies and procedures

-Ensure the proper execution of all assigned store level marketing programs.

-Suggestively sell promotions, food and beverage specials and Friendly Express loyalty programs.

-Complete all store housekeeping functions (i.e., Cleaning, dusting, sweeping, mopping, emptying trash, cleaning

restrooms, cleaning food service equipment, policing parking areas and lot, cleaning gas pumps, etc.)

-Replenish products and supplies to ensure in stock conditions at all times. Rotate and front-face stock to ensure

freshness and quality of products and easy customer access. Remove damaged and out-of-code merchandise from the shelves.

Keep store looking neat and attractive.

-Communicate with the Store Manager regarding customer requests or complaints and any vendor related concerns. Report

all theft and any suspected shoplifting.

-Check in external and internal vendors according to standards and procedures.

-Follow and enforce all company policies, procedures, and quality standards.

-Assume other duties and responsibilities as assigned to accommodate store operational needs.

-Lead by example with a sense of urgency and purpose, treating others with a positive and respectful attitude.

-Represent the Friendly Express brand by exemplifying Friendly Express core values.