Store Manager

Job Title: Store Manager

Department: Store Operations

Job Summary:

The Store Manager is responsible for the management and success of a convenience store operation to include retail

operations, fuel management, food service and staff. The Store Manager will lead their team to ensure execution of

organizational objectives and achievement of store and profit goals. Maximize store profitability through managing all

controllable expenses, optimizing all revenue streams, and leading and developing a high performing team. Store Managers

are responsible for customer and associate satisfaction, store and brand standards, and profitability.

Essential Functions:

-Ensure a positive shopping experience for all customers. Respond to and resolve customer complaints. Solicit customer

feedback, input and information in order to formulate a plan for consistently meeting the expectations of all customers.

-Responsible for staffing the store appropriately to cover the customer and business demands of the store.

-Recruit and select store employees. Proactively identify hiring needs across the store. Conduct interviews and

process candidates following the established procedure. Consult with District Manager before making final hiring

decisions.

-Allocate resources, prioritize and delegate work, and effectively manage time through efficient scheduling and usage

of labor hours.

-Ensure training process is conducted effectively and as designed. Validate that all associates are trained to perform

their jobs safely and effectively. Oversee and monitor all aspects of training in order to ensure proficiency.

-Create and sustain a safe and positive work environment through diversity, understanding and respect. Promote a

productive, engaged team environment. Value team members through celebration and recognition.

-Develop associates through effective employee engagement tools (e.g., Performance evaluations, development plans,

career assessments, developmental opportunities, coaching, counseling, etc.). Provide overall support and direction for

the team.

-Ensure conditions across the store meet or exceed standards for safety, service and overall operational efficiency by

reacting to opportunities and ensuring execution of established policies, procedures, practices and programs. Report and

document all customer and associate incidents in the appropriate time frame.

-Analyze and react to Profit and Loss statements and utilize other reports to ensure store’s profitability. Manage

inventory and stock levels to maximize sales, control costs, and reduce waste. Manage and enforce cash and inventory

management procedures. Proactively recognize trends across the store and market.

-Analyze results and trends from audits and inspections and take the appropriate action to resolve/address the issues.

Adhere to and enforce federal and state laws, and company policy regarding the sale of alcohol, tobacco, lottery and

all other age restricted products.

-Monitor and report all competitive fuel prices every morning and as changes occur. Ensure gas price changes are made

accurately and timely.

-Interact with and motivate team members to drive sales plans, promotions and programs in order to meet store

objectives.

-Complete daily reports and paperwork entry correctly and timely.

-Research cash shortages and report violations to the District Manager.

-Prepare deposits according to Company Policy and deliver deposits to the bank on a daily basis.

-Ensure the proper execution of assigned foodservice programs and procedures. Assure fresh, quality food, hot coffee

and beverages are available at all times.

-Follow and enforce Friendly Express uniform, appearance, and dress code policies.

-Adhere to and enforce the execution of established safety and security policies and procedures

-Ensure the proper execution of all assigned store level marketing programs.

-Check in external and internal vendors according to standards and procedures.

-Follow and enforce all company policies, procedures, and quality standards.

-Monitor and direct activity within store to ensure quality of customer service and provide assistance as required.

-Provide extraordinary customer service.

-Ensure registers are being operated adhering to all Company policies and standards. Ensure cashiers Maintain proper

cash levels and follow all cash handling and shift change processes and procedures to ensure no cash shortages occur.

-Ensure proper operation and maintenance of store equipment. Ensure work orders are submitted in a timely manner and

the appropriate person/agency is contacted in case of emergency or safety issues.

-Ensure all areas of store and surrounding grounds are neat, clean, and organized.

-Ensure that store is in compliance with health code requirements related to food service handling based on local,

state and federal requirements.

-Ensures that robbery and incident prevention procedures are followed.

-Meet regularly with District Manager to discuss store opportunities.

-Reports all workers’ comp and customer accidents in a timely manner.

-Oversee food service operations in appropriates stores. Should have adequate knowledge to run in times of need.

-Assume other duties and responsibilities as assigned to accommodate store operational needs.

-Lead by example with a sense of urgency and purpose, treating others with a positive and respectful attitude.

-Represent the Friendly Express brand by exemplifying Friendly Express core values.