Field Manager

Overview

Frontdoor is reimagining how homeowners maintain and repair their most valuable asset – their home. As the parent company of two leading brands, we bring over 50 years of experience in providing our members with comprehensive options to protect their homes from costly and unexpected breakdowns through our extensive network of pre-qualified professional contractors. American Home Shield, the category leader in home service plans with approximately two million members, gives homeowners budget protection and convenience, covering up to 23 essential home systems and appliances. Frontdoor is a cutting edge, one-stop app for home repair and maintenance. Enabled by our Streem technology, the app empowers homeowners by connecting them in real time through video chat with pre-qualified experts to diagnose and solve their problems. The Frontdoor app also offers homeowners a range of other benefits including DIY tips, discounts and more. For more information about American Home Shield and Frontdoor, please visit frontdoorhome.com.

Responsibilities

Summary: As a Field Manager, you will manage and evaluate assigned region of the contractor network. Interacts with all departments including field sales. Recruits, coaches, monitors, and evaluates new contractors as well as existing contractors within their network(s)

Responsibilities:

• Manages and evaluates the quality and cost of the contractor network in an assigned region by analyzing and interpreting reports and statistical data and determines course of action.
• Serves as liaison with departments, contractors, and field sales to facilitate communication, as well as resolve issues.
• Educates, trains, and provides ongoing coaching to contractors on company policies and procedures.
• Analyzes data to determine gaps in contractor availability and performance to make recommendation, build commitment, and overcome objections.
• Provides monitoring and maintenance of work orders in their assigned area to ensure accuracy, and provides feedback to appropriate departments for coaching opportunities.
• Recruits and maintains trade specific contractors to meet regional goals.
• Provides high level business consulting expertise and advice to an assigned contractor network.
• Facilitates learning and sharing of best practices in a wide variety of formats, including group presentations virtually and face to face.
• Assists in facilitating and managing new company initiatives and projects.
• Ability and willingness to travel to conduct field visits, including multiple overnight stays.
• May assume other duties as applied.

Qualifications

Required Skills: 

• Ability to maintain confidentiality and work as a team player in a professional manner
• Ability to legally operate a motor vehicle
• Negotiation and sales skills
• Excellent written and verbal communication skills
• Analytical skills
• Organizational and time management skills
• Microsoft Office (Word, Excel, PowerPoint, Outlook, PowerBI)
• Business and financial acumen
• Problem solving and decision-making skills
• Project management, organization, multi-tasking, and prioritization skills

Physical Role Requirements: Be seated at a computer intermittently for up to eight hours a day.  Move up to 10 pounds occasionally, by lifting, carrying, pushing, pulling, or otherwise repositioning objects.  Sitting for long periods of time while using office equipment such as computers and phones.  Repetitive motions using hands and digits; such as movement of wrists, hands and fingers while picking, pinching and typing during your normal working environment.

Minimum Education, Licensure and Professional Certification requirements: High school diploma or equivalent required, Bachelor’s degree preferred

Minimum Experience required (number of years necessary to perform role): 2+ years of relevant experience required

Travel:  Ability and willingness to travel to conduct field visits, including multiple overnight stays

Other/State Specific

This role pays between $59,700/yr to $74,600/yr, and your actual base pay will depend on your skills, qualifications, responsibilities, experience, and location.

At Frontdoor certain roles are eligible for additional rewards and incentives. Speak directly to your recruiter to learn more.

Our approach to benefits is holistic, and includes health, wellbeing and financial components including: insurance for medical/pharmacy, dental, vision, life, and disability, weight loss and smoking cessation programs, matching 401(k) and ability to participate in our employee stock purchase plan.

Learn more about benefits at Frontdoor.

Summary: As a Field Manager, you will manage and evaluate assigned region of the contractor network. Interacts with all departments including field sales. Recruits, coaches, monitors, and evaluates new contractors as well as existing contractors within their network(s) Responsibilities: - Manages and evaluates the quality and cost of the contractor network in an assigned region by analyzing and interpreting reports and statistical data and determines course of action. - Serves as liaison with departments, contractors, and field sales to facilitate communication, as well as resolve issues. - Educates, trains, and provides ongoing coaching to contractors on company policies and procedures. - Analyzes data to determine gaps in contractor availability and performance to make recommendation, build commitment, and overcome objections. - Provides monitoring and maintenance of work orders in their assigned area to ensure accuracy, and provides feedback to appropriate departments for coaching opportunities. - Recruits and maintains trade specific contractors to meet regional goals. - Provides high level business consulting expertise and advice to an assigned contractor network. - Facilitates learning and sharing of best practices in a wide variety of formats, including group presentations virtually and face to face. - Assists in facilitating and managing new company initiatives and projects. - Ability and willingness to travel to conduct field visits, including multiple overnight stays. - May assume other duties as applied.