Contract: Full Time, Permanent
Location: Hybrid, 2 days a week expected in our London Office. Those living outside the M25 can opt to not receive London Office Allowance and agree a more flexible office attendance pattern at offer stage. Please note that travel to the London office is at
your own expense.
This ad will close at 9am on Friday 16th October
The Business Development team is a recently established and growing team at Frontline. The team is responsible for delivering and developing high-quality leadership programmes, workforce development training, and commissioned projects that support practitioners and leaders across the children’s social care sector. We work collaboratively across Frontline to ensure that these offers extend the organisation’s mission impact and contribute to its financial sustainability. The team is ambitious, collaborative, and committed to innovation, equity, and continuous improvement.
As Business Development Coordinator, you will play a vital role in supporting the effective delivery of Frontline’s leadership development programmes and workforce development training offers. You will provide high-quality administrative, operational and project support across the Business Development team, working closely with the Business Development Manager and Programme Manager to ensure smooth programme delivery and excellent participant experiences.
Your responsibilities will include supporting communications, logistics, resource management, scheduling, and data tracking. This is a key role for an organised,
proactive and collaborative individual who is passionate about supporting work that improves leadership and practice across the children's social care sector.
Programme and delivery operations
- Provide operational and administrative support for the delivery of leadership
- development programmes and workforce development training offers.
- Attend workshops and residentials, both in-person and online, to support
- seamless delivery and participant experience.
- Coordinate logistics such as venues, facilitators, resources, digital materials, and participant communications to ensure smooth and high-quality delivery.
- Liaise with external facilitators and manage their contracts, fees and travel arrangements.
- Maintain tracking systems for participant data, attendance, and evaluation outputs.
Communications and resource management
- Draft and manage participant communications, including joining instructions, programme updates, feedback surveys, and certificates.
- Prepare high-quality programme materials, resources, and digital assets in collaboration with the wider team.
Project support and process improvement
- Support project planning, risk tracking, and logistics mapping for leadership and training offers.
- Identify and suggest improvements to administrative processes, templates, and delivery systems to enhance efficiency and participant experience.
General team and administrative support
- Provide administrative support to the Business Development team, including meeting coordination, calendar management, and document handling where required.
- Assist with reporting tasks, information collation, and maintenance of project documentation.
Experience and Knowledge
- Administrative or operational support within a programme, project, training, or event delivery environment
- Coordinating logistics such as venues, facilitators, travel arrangements, and managing accessibility and participant support requirements
- Preparing communications, documents, or digital materials for internal or external audiences
- Managing or maintaining tracking systems, databases, or project documentation
- Providing responsive support to participants, clients, or customers
- Confident working with digital systems, databases, and Microsoft Office tools to support delivery
- Supporting feedback collection, evaluation activities, and the collation of client testimonials or case study material
- Knowledge of leadership development, workforce development, education, or children's social care sectors
Characteristics and Skills
- Strong organisational skills, with the ability to manage multiple tasks, schedules, and priorities effectively
- Excellent attention to detail, ensuring accuracy in communications, data tracking, and resource preparation
- Strong interpersonal and communication skills, with enthusiasm for supporting positive participant experiences and engaging confidently with colleagues, clients, and participants
- Proactive and solution-focused, with the initiative to anticipate and address delivery needs
- Flexible and adaptable, comfortable working across different projects and adjusting to changing priorities
- Commitment to Frontline’s mission, values, and the children's social care sector
- Flexible working hours
- Competitive pension employer contribution
- 25 days annual leave + bank holidays + office closes from 25 Dec to 1 Jan
- Buy up to five days annual leave a year
- Interest free loan for season ticket
- Personal coaching and mentoring
- Cycle loan scheme
- Deposit loan scheme
- Volunteering days
- Employee assistance programme
- Life Assurance Scheme (x3 salary)
