Position Title: Inside Sales Representative
Reports To: SVP, Global Member Partner Development
Job Type: Full-time (40 hours/week)
Work Location: Hybrid (Singapore)
Expected Travel: 10% Domestic Travel
OUR MISSION
To advance the cybersecurity and resilience of the global financial system.
OUR CULTURE
At FS-ISAC, how we work matters as much as what we do. We believe in:
- Strengthening collaboration across FS-ISAC, its membership, and strategic partners.
- Teamwork and collective success.
- Humility and curiosity to grow, learn, and continuously improve.
- Role modeling a culture of open, constructive feedback – both giving and receiving.
- Acting with integrity and accountability, upholding our policies, and making principled decisions that reflect our commitment to doing what is right.
POSITION SUMMARY
The Inside Sales Representative supports the growth of FS-ISAC by identifying and engaging prospective member organizations, communicating the value of membership, and guiding prospects through the sales cycle. This role develops meaningful relationships with prospective members, supports membership acquisition initiatives, and collaborates with internal teams to deliver a seamless onboarding experience while advancing FS-ISAC’s mission of strengthening cybersecurity and financial resilience.
KEY RESPONSIBILITIES
- Identify, qualify, and engage prospective member organizations through consultative outreach and relationship building activities.
- Manage prospects throughout the membership development lifecycle, from initial engagement through membership onboarding.
- Communicate the value of membership, organizational programs, services, and strategic initiatives to prospective members.
- Maintain an accurate sales pipeline, prospect activity, and membership records within Salesforce.
- Respond to prospect inquiries and provide timely, accurate information regarding membership offerings and services.
- Collaborate with the Member Experience and cross-functional teams to ensure a seamless transition from prospect to active member.
- Support membership growth initiatives through outreach campaigns, events, and other business development activities.
- Monitor prospect engagement, identify opportunities to improve outreach efforts, and elevate complex issues when appropriate.
- Represent FS-ISAC professionally while demonstrating exceptional customer service, integrity, and confidentiality.
POSITION REQUIREMENTS
Required:
- A minimum of two years of experience in business development, inside sales, membership development, customer success, or a related field.
- Demonstrated ability to build professional relationships and communicate effectively with diverse stakeholders.
- Strong written, verbal, and presentation communication skills.
- Excellent organizational, time management, and problem-solving skills.
- Ability to work independently while contributing effectively within a collaborative team environment.
- Experience using CRM platforms, preferably Salesforce.
- Proficiency with Microsoft Office Suite and virtual collaboration tools.
Preferred:
- Bachelor’s degree in business, marketing, communications, or related field.
- Experience supporting enterprise clients, member-based associations, nonprofit organizations, or professional membership organizations.
- Knowledge of cybersecurity, financial services, or other highly regulated industries.
- Experience with consultative selling or membership recruitment.
- Experience working within a global organization.
- Familiarity with Docusign or similar electronic document management platforms.
- Multi-lingual
WORK ENVIRONMENT
This is a hybrid/remote position that requires up to two days per week in the office. This position must be able to travel domestically as required for meetings, organizational events, conferences, and team collaboration activities. Employees are expected to maintain a professional and safe work environment and be able to perform the essential functions of the role. Reasonable accommodation may be made to enable individuals with disabilities to perform these functions.
