Director Enterprise Process Management

Company Overview

PCS Retirement, LLC, a subsidiary of FSG Parent L.P., is one of the nation's largest independent and conflict-free retirement solution providers in the industry. PCS provides recordkeeping services to 19,000 plans and 850,000 eligible participants representing more than $26 billion in assets under administration. PCS' comprehensive retirement solutions platform includes business development tools for financial advisors, a data-driven recordkeeping technology that supports all types of retirement plans [401(k), 403(b), 457, Cash Balance, Defined Benefit, Non-Qualified], individual retirement accounts (including payroll deduction IRAs), and health savings accounts.

At PCS Retirement, we cultivate an environment built on trust, where every team member is empowered to take ownership and contribute to our shared vision. Through collaborative teamwork we foster growth, both personally and professionally, ensuring that together we exceed expectations and achieve remarkable success.

To learn more, visit https://www.pcsretirement.com/

Job Summary

The Director, Enterprise Process Management is a leadership role that is responsible for defining, documenting, managing, measuring and optimizing end-to-end business processes & data governance frameworks to ensure efficiency, quality, and alignment with organizational strategy. This role acts as a primary decision-maker for processes assigned by the VP of Enterprise Process Management and works closely with cross-functional teams—including Product, Sales, Data Management, Implementation, Operations, Services, and Technology — to drive transformation, continuous improvement and deliver measurable business outcomes.

Job Responsibilities

• Identify opportunities to streamline workflows, eliminate waste, and improve quality.
• Lead root-cause analysis, gap assessments, and process mapping (e.g., Ishikawa Diagrams, SIPOC, etc.).
• Drive continuous improvement initiatives (Lean, Six Sigma, Kaizen) as appropriate.
• Co-Lead accelerated end to end Kaizen events and coordinate with appropriate business subject matter experts on execution and tracking of Just Do Its.
• Performance Measurement: Define process KPIs/SLAs and monitor performance using dashboards, analytics. and support the implementation of end-to-end process and department specific measurement scorecards (cascaded to the desktop).
• Actively partner with established Process Leads in Ops & Service to define and transition end to end improvements to them for execution.
• Perform Process Inventory and Process Maturity assessments.
• Lead process-related change initiatives, including training, communication, and adoption.
• Collaborate with IT and Product teams on system enhancements, automation, and digital transformation.
• Mentor/Coach business partners, as appropriate, on measurement, end to end process improvement approach, and how to drive and track improvements.