OVERVIEW:
The Sales & Admissions Advisor (India) is a Chennai-based, target-driven individual contributor role responsible for converting inbound parent inquiries into confirmed enrollments for Fueling Brains Academies in Canada, working MST-aligned hours. The role owns the full lead-to-enrollment journey via phone, email, and video consultations, working closely with Canada-based Centre Directors, Marketing, and Billing teams. This role is directly accountable for conversion outcomes and enrollment targets, delivered entirely through remote, virtual family engagement.
ESSENTIAL DUTIES & RESPONSIBILITIES:
Lead & Pipeline Ownership
- Own and drive inbound parent leads from first contact through to enrollment confirmation
- Maintain accurate, up-to-date lead records in the CRM at every pipeline stage
- Ensure timely, structured follow-up on all inquiries in line with defined response-time targets
- Proactively re-engage inactive or aging leads to recover at-risk opportunities
- Identify barriers to conversion and escalate systemic issues to leadership
Enrollment & Registration Conversion
- Guide parents through program selection, registration steps, and required documentation over phone/email/video
- Coordinate with Centre Directors on program placement, seat availability, and confirmed start dates
- Ensure registration records are complete, accurate, and compliant before handoff to centre operations
- Track and report on conversion rate, time-to-enroll, and drop-off points across the funnel
Virtual Family Engagement
- Deliver virtual consultations and video tours to address parent questions and showcase programs
- Represent the Fueling Brains brand consistently across all remote family touchpoints
- Coordinate with on-the-ground Centre Directors when in-person follow-up is needed
Waitlist & Capacity Awareness
- Maintain visibility of waitlists and available capacity by centre and program
- Match parent demand to available capacity to maximize conversion and space utilization
- Flag capacity constraints or growth opportunities to leadership
Marketing Collaboration
- Provide feedback to Marketing on lead quality and campaign effectiveness
- Align messaging and offers with active promotions, timelines, and eligibility criteria
Reporting
- Maintain regular reporting on pipeline activity, conversion rates, and follow-up timelines
- Share insights and recommendations with leadership to improve conversion outcomes
REQUIRED SKILLS & QUALIFICATIONS:
Education
- Post-secondary education in Business, Sales, Marketing, Communications, or a related field
- Equivalent combination of education and relevant experience may be considered
Experience
- 3+ years of experience in sales, admissions, enrollment, or a customer-facing target-driven role
- Demonstrated track record of meeting or exceeding conversion/enrollment targets, ideally in a remote/phone-based setting
- Experience using CRM systems to manage a sales or enrollment pipeline
- Prior experience supporting North American clients/customers is strongly preferred
- Experience in childcare, education, or service-based environments is an asset
Key Skills
- Strong persuasive communication and relationship-building skills, in writing and by phone/video
- Consultative selling and objection-handling ability in a remote-only context
- Target-driven, results-oriented, and comfortable being measured on conversion outcomes
- Highly organized with strong follow-through on a high volume of leads
- Neutral, clear spoken English with strong cross-cultural communication skills
- Ability to collaborate across time zones with Canada-based teams without direct authority
- Adaptability in a fast-paced, evolving organizational setting
WORK ENVIRONMENT REQUIREMENTS:
- Based in Chennai, India
- Working hours fully aligned to Mountain Standard Time (MST) business hours to match Canada centre operations
- Reliable high-speed internet and a quiet, professional environment for calls/video consultations
- Ability to manage periods of high volume and time-sensitive work, with flexibility during peak enrollment periods
ADDITIONAL REQUIREMENTS:
- Ability to maintain confidentiality and handle sensitive family information appropriately
- Commitment to delivering a high-quality experience for families and internal stakeholders despite the virtual format
- Willingness to take on additional responsibilities as required to support business needs
- Alignment with the organization's values, standards, and commitment to excellence in early childhood education
