Fulcrum Technology Solutions, LLC. has an opening for an experienced Engineer to serve as a tier 3 escalation for the Network Operations Center group. This position is a critical role in supporting Fulcrum clients, and providing leadership for Fulcrum technical operations. The ideal candidate will have solid technical skills and a track record for leading small teams in a highly technical, process-driven environment. Our ideal candidate is logical and proactive, thinks through their activities and understands how their work contributes to Fulcrum’s value to the client.
Responsibilities:
•Reporting daily metrics and status to Director of Managed Services
•Serve as Tier 3 escalation for troubleshooting issues relating to network, firewall and server equipment (experience with Palo Alto firewalls, Cisco networking, and hyper converged storage solutions a plus)
•Work with our technical consultants to seamlessly integrate new clients into our Managed Services offerings
•Monitor and maintain our SEIM
•Identify and review potential new services that can be added to our Managed Services offerings and management toolset
•Implement processes for monitoring/alerting, systems maintenance and change control
•Ensure that up-to-date technical documentation exists for all Fulcrum services provided to our clients and take ownership for client reporting
•Serve as Senior technical resource for NOC team
•Train and develop junior engineers
Required Skills:
•5+ years of IT experience
•Experience working in a managed service provider (MSP) or IT operations role
•Strong experience working with RMM and PSA systems
•Experience working in a fast-paced environment, with the ability to adapt to frequent change and be able to work a flexible schedule
•Must have demonstrated project management skills, with the ability to manage multiple priorities.
•Ability to interact with and effectively present information to employees, management and customers
•Ability to coach and mentor employees
Technical Skills:
•Strong Troubleshooting and response skills
•Working understanding of Microsoft Server and virtualization technologies
•Server OS knowledge – Windows (2008/2012/2016) and Linux (RHEL)
•Desktop OS knowledge – Windows and Mac OS X
•Experience with monitoring and patch management systems, like Labtech and Connectwise
•Some knowledge of backup systems such as Datto, Axcient, Commvault etc.
•Strong experience with firewalls, switches, and networking.
Education/Certifications:
•Bachelor’s degree in a related field or equivalent work experience.
•Any of the following are a plus:
AlienVault Certified Engineer
Connectwise and Labtech training
CCNA
MCSE
Palo Alto certifications
VMware training and certifications
No H1-B sponsorship is available for this position. Local candidates only. No relocation.
Benefits
Job Snapshot
Job details are sourced from the employer's original posting.
Open job postingAbout the company
Enjoy what you do. Work with the best. The Fulcrum team of technologists are recognized experts in the fields of I.T. Infrastructure Technology, Security, Service Management, and Support. Fulcrum was born with an emphatic desire to change I.T. consulting and services by providing reliable, vendor-agnostic solutions, and implementing those solutions with excellent documentation. We deliver I.T. services with an obligation of exceeding our clients’ expectations at competitive cost. As a part of the Fulcrum team, you have the opportunity to do challenging work with some of Houston’s most respected I.T. consultants and be recognized and rewarded for that work by Fulcrum’s leadership team. We have created a culture of openness and cooperation that allows team members to collaborate and expand their skill set while delivering high quality solutions to our clients. If you are driven to succeed and looking to explore your passion for technology, join the Fulcrum team.