AR Contact Specialist

If you're looking for the chance to learn, grow, and make a contribution to the community, look at employment opportunities with Full Sail University. You'll find your choice of career opportunities, great benefits, an environment that welcomes and values creativity, and a work experience that is both challenging and rewarding!

Summary: The AR Contact Specialist assists Full Sail students with questions related to tuition charges and payments via phone, email, and in person.

Essential Duties and Responsibilities:

• Handles incoming calls from students and parents
• Responds to email inquiries from students and parents
• Assists students visiting the Business Office to make payment or ask questions
• Assists in adding non-tuition charges to student accounts
• Takes incoming payments for tution and fees
• Makes outgoing calls regarding collections or payment due as needed

Other Responsibilities:

• Adheres to the policies and procedures of Full Sail University

• Maintains strict confidentiality of company and personnel information
• Demonstrates a strong commitment to the mission and values of the organization
• Adheres to company attendance standards

• Performs other duties as assigned

Supervisory Responsibilities:

No

Competencies:

• Strong organizational, analytical, and interpersonal skills
• Creative and innovative writing ability, including proofreading and editing for grammar and punctuation
• Exceptional written and verbal communication skills
• Detail oriented
• Ability to multi-task and work independently
• Ability to interact with staff at all levels in a fast-paced environment

Education and/or Experience:

• Bachelors Degree in Business Administration,  Finance, or related discipline preferred.
• Previous experience working in a customer service environment.

Computer/Equipment Skills:

• Proficiency using software programs such as MS Word, PowerPoint, Excel, and Outlook

Environmental Factors/Physical Demands:

Work is performed in an office environment. While performing the duties of this job, the employee is regularly required to have the ability to maintain active customer and employee communication; access, input and retrieve information from the computer system; enter alpha-numeric data into a computerized system often while listening on the telephone. May be subject to bending, reaching, kneeling, stooping and lifting up to thirty (30) pounds.

Full Sail is an Equal Opportunity Employer.