PSA Specialist

The Role

The PSA support specialist manages all the financials for select client projects. SAP is the Korn Ferry Hay Group financial system and we use a web based interface (PSA) as well as other proprietary business system to manage our projects. This role will use systems to support consultants and project managers in setting up, monitoring and controlling the financials of projects. As a primary contact for fielding client requests, the PSA support specialist is critical to the ability of Korn Ferry Hay Group (KFHG) to provide excellent customer service.

The purpose of this role is to maintain project financials and manage all system entry, data and reporting requirements so that our projects are financially healthy and our systems accurately represent the projects in the field.

Key Accountabilities

Systems expertise

• Build relationships with consultants to understand the nature of the projects and clients
• Advise consultants on the most effective way to use the financial system for their projects
• Look for opportunities to improve the system and streamline processes and champion these improvements within the PMO

Accurate project set up

• Interpret contracts to define the most effective way to set up in the system
• Enter projects into the system accurately and within agreed timeframes
• Work with consultants and PMs to define resources for projects and enter into system
• Set up and maintain client information in systems

Project Maintenance

• Monitor time entry for projects and ensure all time is entered
• Monitor project financials, raise issues and opportunities related to revenue to consultants
• Distribute project reports to consultants communicating requirements around forecasting, revenue recognition and billing
• Track project expenses
• Partner with consultants on monthly revenue calls
• Co-ordinate and manage use of external contractors on projects

Collections

• Trigger invoices according to billing schedule and project set up
• Manage collections proactively through monitoring billing reports and communicating with account leader when outstanding invoices require action.
• May build relationships with client accounts payable departments to facilitate collections process

Close projects

• Keep system clean through closing projects once complete
• Document and report on project profitability at project, client and territory levels
• Document lessons learned and suggested improvements regarding project set up and financial management

Manage customer interface

Act as the first point of contact for client queries on projects, including contracts, delivery and financial queries

Skills & Experience

• A bachelor’s degree (or equivalent) in business or on a related field is highly preferred
• 1 year corporate setting experience preferred
• Aptitude for financial and mathematical concepts
• Experience in accounting and customer service related fields is a plus
• Experience with SAP or other ERP systems a plus

Other

• Strong financial acumen
• Strong customer service skills for both internal and external customers
• Must be able to work with little supervision, and be able to organize multiple priorities and work deadlines (in accordance with local employment laws).
• Must be detail-oriented
• Excellent communication skills with the ability to persuade and influence others without authority
• Ability to work in a team setting and maintain a positive attitude and outlook when under pressure
• High level of professionalism and ability to work with senior level executives.
• Proficiency in MS Word, Excel, Outlook, and PowerPoint with the ability to learn challenging internal software programs

All your information will be kept confidential according to EEO guidelines.