Job Summary:
Supports various levels of Payroll or HR clients to provide prompt and thorough responses to all types of service inquiries for Major Account clients. Provides support to application users which includes instruction, navigation, troubleshooting, maintenance and evaluations to determine solutions and alternatives. Develops and maintains effective verbal and written communication with all parties. Works with internal technical support, various production departments and additional Service hubs as needed to identify a resolution. Monitors open client issues until successful completion. Escalates irresolvable or concerning issues to management as appropriate. Ensures World Class Service client satisfaction on each transaction. Plays an important role in client retention for the region, including identifying clients-at-risk. Continually upgrades knowledge and skill base relating to new product rollouts, existing products and statutory/legislative changes.
Ability to learn new and complex product and software related information in both a classroom and in a hands-on environment and the ability to take basic concepts and apply them to new and more complex situations.
The ability to seek out answers, solutions, and positive outcomes for both the client and ADP.
Comfortable in multiple systems
Ability to maintain composure in stressful, unexpected circumstances; not easily taken off course; ability to be a calming or settling influence.
Learning agility and the self-awareness to recognize the need for behavioral change.
Problem solving and negotiation skills
Excellent communication skills, both verbal and written
Behaviors:
Open to Feedback, change and learning new things
Adaptable, Reliable
Interpersonal skills – relates well with others
Independent – able to work on their own – self reliant
Can work in the gray
Wins the client over
Cares about what they are doing, takes pride in their work
Good communicator/Impactful
Shares knowledge
Work with minimal direction
Calm, Focused, Resilient
Ability to set reasonable expectations
call me directly at 630 473 6464. Talk to you soon
Job details are sourced from the employer's original posting.
Open job postingAbout the company
This company is among the largest private hotel ownership groups in the United States. They have majority ownership of more than 50 hotels in 26 states with more than 14,000 rooms. This dynamic organization provides a unique environment that enables a good balance of enriching and challenging work, opportunities for career growth, a sense of team work and a great culture.