Job Duties and Responsibilities:
A help desk manager's job is to oversee timely delivery of quality technical support service to clients, whether they are internal clients working for the same company or external clients who have contracted technical support service. This requires both knowledge of the software or hardware systems being supported and effective personnel management skills.
Often, help desk managers are responsible for supporting windows-based software systems with a networking component. In these cases, employers may prefer help desk managers who are Microsoft-certified and have other certifications specifically in the type of hardware or software they will support. Employers may also choose to hire individuals with previous management experience.
Minimum Experience:
12 years of IT work experience in multiple IT areas in a multi-tier environment and 2 years of relevant enterprise wide architecture experience. Experience with SCCM.
Call me directly at 630 473 6464 or send me an email at egrajo@futurewavesystems. com. Talk to you soon :)
Job details are sourced from the employer's original posting.
Open job postingAbout the company
This company is among the largest private hotel ownership groups in the United States. They have majority ownership of more than 50 hotels in 26 states with more than 14,000 rooms. This dynamic organization provides a unique environment that enables a good balance of enriching and challenging work, opportunities for career growth, a sense of team work and a great culture.