Description:
The Contact Center Senior Software Engineer analyzes requirements and designs, develops, tests, deploys and maintains application systems in response to enterprise needs of moderate to high complexity in the fast paced contact center environment.
Required:
4+ years of professional experience in a related field with increasing responsibility
Experience in Java & JavaScript
Effective oral and written communication skills
Team player
Great attitude
Desired:
Experience in designing contact center development solutions, including integrating with ICM, telephony components, and with back-end business applications
Experience with Cisco CVP or similar IVR call flow development
Knowledge of Speech Recognition technology, preferably Nuance
Experience with telephony integration development
Analyze requirements and design solutions for projects of high complexity and risk
Review, evaluate, organize and document detailed requirements of the various stakeholders
Prepare technical design options; consult with hardware and software technicians on options and strategies
Develop, document and present design solutions and alternatives
Prepare estimates of cost, effort and duration for development tasks and activities
Design/develop solutions according to business and technical requirements
Identify and validate software and infrastructure components required to implement technical solutions
Identify and validate solution objects, functions, interfaces, dependencies, and integration points
Prepare design documentation and participate in design reviews
Translate designs into specifications for required infrastructure and application software components
Code and unit test solutions
Participate in quality assurance and testing to achieve quality objectives
Review established quality requirements and measurement metrics
Perform quality assurance and testing activities according to planned schedules
Apply selected testing tools and techniques
Implement solutions
Adhere to Assurant change management requirements for application and system implementations
Analyze conditions and identify strategies that minimize implementation risk and/or improve system reliability and performance
Provide system support
Maintain knowledge of overall environments, utilities and procedures
Participate in on-call rotations
Provide timely, concise communication of incident status to appropriate personnel
Evaluate conditions and suggest possible strategies to minimize risk(s) of incident recurrence
Resolve development and support issues of high complexity or risk
Maintain and enhance knowledge of the business operations and strategic imperatives of Assurant
Periodically review business goals and operational and strategic objectives
Apply knowledge of the key components and relationships of Assurant products, distribution channels, and customer base
Foster and sustain open communication with business application users and stakeholders
Adhere to the Assurant Core Principles; pursue achievement of excellence in Core Competencies
Know the critical success factors supporting the Assurant Core Purpose, Mission, Goals and Strategy
To discuss this great opportunity, call me as soon as you can: (678) 271 9240
Adam Abas | Recruiter | Futurewave Systems, Inc.
Job details are sourced from the employer's original posting.
Open job postingAbout the company
This company is among the largest private hotel ownership groups in the United States. They have majority ownership of more than 50 hotels in 26 states with more than 14,000 rooms. This dynamic organization provides a unique environment that enables a good balance of enriching and challenging work, opportunities for career growth, a sense of team work and a great culture.