Join FxPro: a leading international fintech company. Be a part of our expanding international team, with offices in Limassol, London, Nassau, Dubai, and Yerevan. FxPro boasts a diverse workforce of over 600 employees representing 50 nationalities, making it an exciting and dynamic workplace. At FxPro, we see each team member as an integral part of our success story.
As an Account Manager, you will manage an assigned portfolio of existing clients in Turkmenistan, focusing on building long-term relationships, improving client retention, reactivating inactive clients, and delivering personalised service to VIP clients. You will understand local client needs, take ownership of follow-ups, and combine strong relationship management skills with a commercial mindset.
Responsibilities
- Manage an assigned portfolio of clients, including newly funded, active, less active, inactive, and VIP clients
- Receive client handovers from the Sales team after the first deposit, reviewing client needs, expectations, and outstanding questions
- Maintain regular contact via phone, email, and approved messaging channels, with clear contact plans and scheduled follow-ups
- Monitor changes in client activity, understand the reasons behind reduced engagement, and address service issues before discussing further account activity
- Reconnect with inactive clients, understand their current needs, and identify appropriate opportunities to resume the relationship
- Provide personalised service to VIP clients and explain available benefits and account conditions within approved eligibility criteria
- Explain company services, account features, and payment options clearly and accurately
- Work with the relevant internal teams to resolve payment, withdrawal, verification, and platform queries
- Work towards agreed targets for client retention, reactivation, and repeat funding while maintaining service quality and following internal procedures
- Keep accurate CRM records covering client preferences, interaction history, outstanding issues, and next actions
Requirements
- Proven experience in account management, retention, or VIP client management within a fintech company
- Experience working with clients from Turkmenistan and understanding their common needs
- Proven ability to manage a client portfolio, build long-term relationships, and meet retention or account development targets
- Good communication, relationship-building, and problem-solving skills
- Fluent Turkmen, with good written and spoken Russian and basic English
- Understanding of financial products, account conditions, and digital platforms
- Practical understanding of client verification, deposits, withdrawals, and internal transfers
- Ability to prioritise client needs, manage scheduled follow-ups, and take ownership of cases through to resolution
- A responsible approach to confidential client information and internal compliance requirements
- Ability to work on-site in Yerevan, and openness to relocating if currently based abroad
Nice to have
- Knowledge of additional regional languages
- Experience managing VIP or high-value client relationships
- Familiarity with payment methods commonly used in Turkmenistan
- Experience using CRM systems, client segmentation, and retention reporting tools
Our benefits
- Medical insurance
- Lunch allowance
- Birthday voucher
- Visa arrangement and relocation support
- Referral program
