Overview
🚀 We’re Hiring: Service Owner
Games Global is looking for a Service Owner to lead testing & QA services across global teams—owning delivery, quality outcomes, operational excellence, and stakeholder confidence end-to-end.
Key strengths we value:
- Service ownership mindset: accountable for a service end-to-end, including SLAs and delivery/quality objectives
- Strong QA/testing foundation: experience leading software testing services and operating a disciplined delivery model
- Operational leadership: ability to establish/review processes, enforce efficiency objectives, and communicate clearly on service risks/failure points
- People leadership & coaching: develops capability through mentoring, performance goals, and training/career development plans
- Customer/studio engagement: proactive stakeholder management and continuous improvement focus
- Strategic thinking: aligns service roadmap and priorities to wider organisational goals and benefits
💡 Why Join Games Global
- Be part of a globally distributed, high-performing QA ecosyste
- Lead transformation initiatives shaping the future of testing services
- Influence quality, delivery, and operational standards at scale
- Work with senior stakeholders and leading studios across markets
Responsibilities
You’ll be driving:✅ Testing excellence & quality governance✅ Operational excellence and predictable delivery✅ Team leadership and capability growth✅ Strong studio relationships and stakeholder confidence✅ Strategic alignment to transformation initiatives
If you’re passionate about QA, delivery leadership, and building scalable services, let’s talk.
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Qualifications
- Minimum 2 years proven leadership experience/skills
- Minimum 3 years experience in a software industry (igaming is an advantage)
- ISTQB Test Management certification is an advantage
- Knowledge of SDLC and methodologies
- Proven results engaging customers and stakeholders at senior management levels
- AI/ML/Automation working experience is also required
