Our ideal Installation Project Manager will be enthusiastic about working with various team members and clients in a busy office environment and comfortable communicating by phone. The position is primarily responsible for working with the Install Manager, scheduling install appointments and inspections, resolving customer issues, and dispatching. May also support other office functions. To perform this job successfully, an individual must be able to perform each essential job responsibility satisfactorily. The requirements listed below represent the knowledge, skill, and/or ability required.
Job Responsibilities
- Manage the field technicians' schedules to ensure timely completion of projects according to job site readiness.
- Ensure that field technicians are fully executing and complying with their scope of work.
- Communicate any conflicts or revisions associated with the project to the Install Manager as soon as they become known.
- Promptly address incoming customer calls, ensuring urgency and offering second-level resolution to customer concerns.
- Diligently maintain comprehensive, accurate, and up-to-date information in the customer database.
- Reschedule, dispatch, and reallocate work assignments to field technicians according to their skill levels
- Work with the warehouse, sales team, and Install Manager when there are any special installation requirements.
- Coordinate any special timing requirements with the customer or any special needs such as pre-job, on-site safety meetings.
- Review the schedule as needed with the Install Manager and the Salespeople.
- Follow up on open estimates
- Build and communicate proposals at the direction of sales
- Build relationships with supers and purchasing managers
- Undertake additional duties as assigned by management.
