Push boundaries. Explore ideas. Reshape tomorrow. Join Garrett and grow your career while helping top vehicle brands accelerate towards a cleaner, safer, and smarter future.
Garrett is a cutting -edge technology leader delivering differentiated solutions for emission reduction and energy efficiency. We are passionate about innovating for mobility and beyond. With a nearly 70-year legacy, we serve customer worldwide with passenger vehicle, commercial vehicle, aftermarket replacement, and performance enhancement solutions.
Join our team as an CQE Leader!
Ensure a standardized approach in managing customer quality topics, drive the resolution of quality incidents, and coordinate cross-functional actions to improve processes and customer satisfaction. Lead the customer quality team while ensuring compliance with automotive standards and continuous improvement across the organization.
What You’ll Do:
• Standardize the way of working with customers on quality issues across the organization
• Monitor and report key quality KPIs (external PPM, CQIs, customer concerns, 8D status, stock blockage)
• Participate in customer audits and ensure closure of actions related to process incidents
• Ensure implementation and compliance with ISO 9001 and IATF 16949 requirements
• Drive corrective and preventive actions following customer incidents and ensure FMEA updates
• Evaluate the effectiveness of implemented corrective actions
• Report customer incident status in daily Level 3 meetings
• Lead cross-functional meetings to eliminate process-related customer issues across similar processes
• Support weekly quality trainings within the factory
• Collaborate with CQEs and Quality Manager to decide on production line unblocking
• Coordinate Customer Quality Engineers and Technicians, assigning responsibilities and evaluating performance
• Manage analysis of products related to customer complaints (internally and at customer site)
• Ensure strong collaboration with all internal departments, customers, and suppliers when required
• Contribute to continuous improvement initiatives and process standardization
What We Need:
• Education: Higher studies in a technical field
• Minimum 3 years experience in the automotive industry, with at least 2 years in a quality role
• Strong knowledge of quality tools: 8D, 4 Block, 5 Whys, Ishikawa, Zero Defects strategy
• Good understanding of assembly and/or mechanical processing
• Knowledge of quality assurance processes and standards (ISO 9001, IATF 16949)
• Experience with technical drawings and specifications
• Advanced English level
• Computer skills: Excel, Word, PowerPoint, Outlook, SAP
• Strong coordination, decision-making, autonomy, and persuasion skills
• Previous experience with engine components, preferably turbochargers, is considered a plus
• Ability to manage complexity, act with a customer-centric mindset, and lead by example
BENEFITS
• Meal tickets
• 13th salary
• Private medical insurance
• A fixed monthly amount received on the Benefits platform with which you can choose from services such as:
• Extended health insurance for employees and dependents
• Dental care
• Online and offsite shopping discounts
• Private pension
• Vacation vouchers
• Transportation: Metrorex/STB monthly subscriptions or Fuel card
• Access to various events (paintball, escape room, laser tag, rafting, wakeboarding, movie, theater etc.)
LEARN & DEVELOP
• Extensive online and on-site training programs
• Support for Green Belt Six Sigma Certification
• Peer2Peer Training program: learn and teach one another, offer advice, and engage
• Career growth & promotion opportunities
• International work environment
RELAX & WELL-BEING
• Sports and Social Club: trainer in the Office program and weekly online Nutrition Sessions for all Garrett employees
• Friendly working environment, alongside talented and dedicated people
• Networking area
• Bookster
• Great coffee, tea and spices
• Weekly Fruit Day
• Employee assistance program for all our employees (professionals ready to listen and speak with you on all subjects)
• Flexible working hours
• 26 vacation days per year for all our employees
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Job details are sourced from the employer's original posting.
Open job postingAbout the company
Garrett Advancing Motion is a global leader in turbocharger and electric boosting technologies for passenger vehicles, commercial trucks, and performance applications.