We are looking for a motivated resource to support end-to-end delivery of enterprise network services across on-premises and cloud environments. This role focuses on maintaining stable, secure, and compliant network operations while learning service governance, incident management, observability, and automation practices (including AI-assisted operations under supervision).
Key Responsibilities
1. Service Management and Delivery
- Support daily operations of enterprise network services and assist in improving service quality.
- Help monitor incidents, coordinate with teams for restoration, and document root cause and preventive actions.
- Track SLAs/KPIs and contribute to service performance reports.
- Assist in managing LAN, WAN, WLAN, SD-WAN, VPN, firewall, DDI (DNS/DHCP/IPAM), and remote access services.
- Use AI-assisted operations tools (triage/recommendations) with defined approval and audit controls.
2. Governance and Service Controls
- Assist in operational review meetings, change control (CAB), and risk review processes.
- Maintain service documentation such as runbooks, SOPs, service catalog, and RACI.
- Support vendor performance tracking and service improvement actions.
- Follow AI governance controls, including approval workflows and fallback procedures.
3. Network and Cloud Operations
- Support monitoring of network connectivity, segmentation, resilience, and performance across sites and cloud.
- Assist with secure cloud connectivity patterns and integration with enterprise applications.
- Participate in operational readiness for migrations and new services.
- Help ensure AI-enabled operations are monitored and controlled for reliable delivery.
4. AIOps, Observability, and Customer Experience
- Support observability activities: telemetry monitoring, event correlation, and alert handling.
- Help identify recurring issues for automation and auto-remediation opportunities.
- Track customer-impact metrics and contribute to service improvement initiatives.
- Assist in AIOps lifecycle tasks with guidance from senior team members.
5. Stakeholder Communication
- Support regular updates to internal stakeholders (business teams, architecture, cyber security, audit, and leadership).
- Help translate technical incidents into business impact updates.
- Assist in preparing reports for service performance and major incidents.
- Communicate AI usage boundaries and human oversight points when required.
6. Continuous Improvement, Audit, and Compliance
- Contribute to process improvements using ITIL/SRE/DevOps practices.
- Track key metrics such as availability, MTTR, incident recurrence, and change success rate.
- Maintain audit-ready evidence, documentation, and remediation records.
- Support security and risk teams in vulnerability, patch, and access compliance activities.
Education & Qualifications
- Bachelor’s degree in Computer Science, Information Technology, Engineering, or related field.
- Freshers are welcome.
- Internship/project experience in networking, cloud, or IT operations is a plus.
- ITIL Foundation (or willingness to complete within first year) preferred.
Experience
- 0–2 years of experience (internship/training/academic projects acceptable).
- Exposure to enterprise networking or cloud operations is an advantage.
Key Skills
- Basic understanding of ITIL service management (incident, problem, change).
- Foundational knowledge of networking: LAN/WAN/WLAN, VPN, firewall, DNS/DHCP/IPAM.
- Basic understanding of cloud networking concepts (preferably AWS).
- Familiarity with monitoring/observability tools and automation basics is a plus.
- Strong communication, collaboration, and stakeholder coordination skills.
- Willingness to learn AI-assisted operations, governance controls, and compliance practices.
Preferred Certifications (Optional)
- ITIL Foundation
- CCNA (or equivalent networking foundation)
- AWS Cloud Practitioner / networking-related cloud certification
