Assistant Manager in Training

Position Responsibilities

Provides customer service leadership/direction, in conjunction with the General Manager, for entire store and team of employees working in that location

· Monitors store activities to ensure that transactions are taking place in the proper manner, in order to provide maximum customer service

· Demonstrates customer service as a priority; handles escalated customer concerns and emergencies in absence of the General Manager. Seeks appropriate resolution for the situation while observing Company guidelines and ensuring customer satisfaction

· Adheres to and trains employees on Federal, State and local regulations and ensures the sale of age restricted products are prohibited to individuals under the minimum age requirement

· Helps ensure that employees follow all Company policies as detailed in the Operations Manual, and in compliance with Federal, State and local laws; including taking steps to ensure compliance with uniform, personal appearance, and customer service standards

· Provides support to store as needed, often beyond regularly scheduled work times. If not available, ensures that a reliable back up or resources have been provided

· Helps perform and supervise all minor maintenance tasks; follows procedures for additional repairs and maintains work orders

· Responds quickly to all emergencies for the safety and security of customers and employees and notifies the appropriate individuals

· Ensures proper execution of Company standards by maintaining knowledge in the following sales responsibilities: food focus, counts/inventory, vendor relations and selling point/engagement

· Ensures promotional signage and displays are properly updated per guidelines

· Provides training to store associates regarding food preparation procedures. Ensures proper preparation, presentation and maintenance of all stock levels

· Ensures products are in-stock, in date and available for purchase; helps audit inventory on a regular basis and manages on-hand quantities, adding back stock to displays as needed

· Demonstrates a high value for Health, Environment, Safety and Security (HES) issues, initiatives and programs in both personal and organizational responsibilities

· Integrates HES into day-to-day job performance. Maintains a safe environment for all customers and employees

· Ensures that employees are properly trained to order merchandise and products

· Ensures that all necessary store reports and paperwork are completed accurately and in a timely fashion

· Completes other duties as assigned by Management