Operations Lead

Job Overview

The Operations Lead, reporting into the Operations Care Center Manager, is responsible for the day-to-day operations of the Operations Team Members and ensuring that all functions are carried out in a safe manner. Other responsibilities include assisting with other operational duties, troubleshooting machine basic performance, adjustments and additional resources as required.

Duties & Responsibilities

• Follow policies, procedures and service systems to meet the goals of the department
• Manage timelines for various projects, ensuring they are completed accurately and efficiently
• Perform various duties including, but not limited to, loading and unloading crematoriums, processing cremains and quality control, paw prints
• Shop maintenance, back up customer service rep/ driver, client care and communicating status to clinics.
• Assist in developing or transitioning clinic relationships.
• Perform other duties as required
• Assisting and supporting CCM in their duties

Education, Training & Qualifications

• Minimum 24 months in an Operations Team Member role or service industry
• High School Diploma or equivalent
• Valid Driver License by be required

Skills & Abilities   

• Demonstration of working independently with minimal supervision, meeting scheduled timelines and budgets
• Demonstrated ability to identify key issues and propose practical solutions.
• Demonstrated ability to plan, prioritize and execute activities and projects.
• Effective problem-solving and time management skills
• Effectively communicate, written and verbal
• High level of integrity and worth ethic
• Strong attention to detail
• Strong interpersonal skills with the ability to maintain relationships with team members

Working Conditions  

• Regularly bending, stooping, crouching, kneeling, sitting, repetitive motion, hand/wrist/finger motion
• Regular lifting/moving 100+ lbs
• Regularly be exposed to elevated noise levels.
• Regularly be exposed to elevated heat levels.
• Regular handling of deceased pets.