Position Overview
The Technical Service Engineer Intern supports customers and internal teams by providing technical assistance, troubleshooting product-related issues, and contributing to product performance improvements. This role offers hands-on experience working with engineering, quality, and customer-facing teams to resolve technical challenges and enhance customer satisfaction.
Responsibilities
- Assist in troubleshooting and resolving customer technical issues related to products, equipment, and applications.
- Support the investigation of product performance concerns by collecting, analyzing, and documenting technical data.
- Collaborate with Engineering, Quality, Manufacturing, and Customer Service teams to identify root causes and recommend corrective actions.
- Prepare and maintain technical documentation, service reports, product specifications, troubleshooting guides, and training materials.
- Participate in product testing, validation activities, and continuous improvement initiatives to enhance product reliability and customer experience.
Qualifications
Pursuing a bachelor’s degree in chemical engineering, material science, or a related technical field; strong analytical, problem-solving, and communication skills; proficiency with Microsoft Office and engineering software tools preferred.
Compensation & Benefits
Along with competitive pay, interns benefit from access to our on-site fitness center, a steel-toed shoe allowance, and the chance to gain valuable experience in a team-oriented workplace. Green Bay Packaging benefits may vary by position or division.
Company Overview
Started in 1933, Green Bay Packaging Inc. is a family-owned, vertically integrated company consisting of corrugated container plants, a folding carton facility, recycled and virgin containerboard mills, pressure-sensitive label roll stock plants, timberlands, a paper slitting operation, and a sawmill facility. Headquartered in Green Bay, WI, Green Bay Packaging Inc. employs over 5,000 team members and operates more than 40 facilities in 16 states. Green Bay Packaging is committed to innovative product development, sustainable forestry practices, and emphasizes safety, quality, and continuous improvement. For more information, visit gbp.com.
