Join our Order Management team in a hybrid role that combines end‑to‑end order management with hands‑on support for automation and digital solutions. This is a pivotal position supporting our partners, where you will help deliver critical Patient Monitoring solutions to hospitals across the region.
You are responsible for
End‑to‑end Order Management for the Nordics region, ensuring accurate and timely execution of customer orders
Proactive monitoring and follow‑up of orders and customer requests, providing clear and timely updates on order status
Managing credit notes, billing disputes, and related financial order corrections
Processing and coordinating warranty claims and product returns
Providing direct customer support and acting as a trusted operational partner for customers
Supporting Key Account Managers with daily order‑related and operational activities
Monitoring and supporting automated order processes
Analyzing order data and key performance indicators (KPIs) to identify trends and improvement opportunities
Driving continuous improvement initiatives to optimize processes, reduce exceptions, and enhance customer experience
Collaborating cross‑functionally with Sales, Logistics, Planning, Production, Finance, and Automation teams to ensure smooth order execution
You are part of the Hospital Patient Monitoring (HPM) Order Management team, working in a fast‑paced, collaborative, and international environment. The team focuses on efficiency, automation, and customer satisfaction while supporting critical healthcare deliveries across the region.
To succeed in this role, you’ll need
University degree
1-2 years of experience within Supply Chain (especially Order Management), logistics, sales support, customer service or a related field
Fluent English
Experience with SAP (preferred) or another ERP system
Excellent MS Excel skills (including pivot tables) and strong proficiency in other Microsoft Office applications
Openness to working with AI‑enabled tools, automation, and digital solutions, and a willingness to adopt new technologies
A proactive problem‑solver mindset with strong analytical and data‑driven thinking
Strong communication and stakeholder management skills
Ability to prioritize effectively, work under pressure, and maintain a high level of accuracy and attention to detail
Good communication skills
Compensation & benefits
Doing meaningful work should come with fair, transparent rewards. The base salary range for this role is PLN 71,200.00 – PLN 94,933.33. We determine pay within the range using objective factors, like the skills the role requires, your relevant experience and the responsibility you'll have in this role, alongside internal equity and local market considerations.
This role is eligible for 10% short term incentive, with your rewards linked to company results. We’ll share the full approach with you during the interview process, so you can make a clear, informed decision.
Other benefits:
How we work together
We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week.
About Philips
Are you ready to do the work of your life to help the lives of others? Learn more about our business, discover our rich and exciting history and learn more about our purpose.
If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our culture of impact with care.
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Job details are sourced from the employer's original posting.
Open job postingAbout the company
This company is likely a division or subsidiary focused on Global Business Services (GBS) and Supply Chain Management (SCM).