GDS Group is a global B2B events company dedicated to helping clients meet the challenges and outpace the speed of change posed by a fast-moving, digitally disruptive business environment.
Whether it’s brokering real solutions to existing or future business projects, providing greater insight into emerging trends and their outcomes or delivering the tools needed to enable meaningful organizational change, our virtual roundtables, interactive virtual business showcases and digital summits provide the intelligence needed to deliver our customer's business objectives.
About the role
- As the Event Manager, you will be the primary point of contact for all our partner solution providers for European and North American events, covering 60 senior executive-level events across 12 different verticals. You will be responsible for guiding them through the client journey from pre-summit to during the event and post-event, ensuring they receive maximum value from their participation.
- You will work at the core of our event team division, collaborating closely with multiple internal departments to help clients maximize the value of their events through our platforms.
- You will assist solution providers in creating their unique event profiles, showcasing the value of their data-driven bespoke agendas, and managing their post-event processes to secure follow-up meetings and opportunities arising from each event.
- You will deliver an unrivalled, white-glove experience for our clients across events in North America and Europe.
Responsibilities
- Act as the key point of contact between the client and the business, managing expectations, be a trusted advisor and client advocate.
- End to end management of the client customer journey, providing value and support across all touchpoints.
- Effectively welcome and onboard all clients into the business, introduce them to their campaign journey, deliverables and deadlines
- Co-ordinating with multiple stakeholders within the business to deliver on all required touchpoints to ensure a cohesive and seamless customer journey. Responsible for managing all client communications
- Managing the follow up campaign within required timeframes, responsible for ensuring clients are prepared and aware of meetings.
- Effectively managing all associated administration for business reporting.
- 360 client management across Summits, Roundtables. Showcases and Live Dinners
About you
- 2+ years of work experience in an Account Management or Customer Success role
- Exposure to working with senior-level executives in a client services/customer success capacity
- Exceptional communication skills – both written and verbal – with an ability to self-critique materials and proofread
- Self-motivated: Working in a proactive environment with multiple campaigns and client requirements, time management and prioritisation is vital
- An ability to vary your own communication style to meet varying stakeholder needs
- Outstanding organisational and time-management abilities with the capacity to manage multiple campaigns under pressure
- Strong relationship management skills, with the ability to build relationships with key clients and networks, both internally and externally
Preferred Qualifications
- History of supporting the business needs and expectations of C-level executives
- Proven ability to juggle multiple projects or campaigns under tight deadlines
- Bachelor’s degree in hospitality and/or event management
- Proficient in working with various IT/software program
GDS Group offers:
- Ongoing training. Throughout your career at GDS Group you'll receive continued career development support from our management team
- Uncapped earning potential. Quarterly and annual financial incentives and prizes
- Exceptional career progression. We're ever-evolving, if you work hard and do well - with our help and support there are no artificial limits to your speed of progress
- Global opportunities. We are a global company with offices in Miami, NY, Bristol (UK) and Pristina (Kosovo) - that means great scope for our staff as well as opportunities to travel
