GeBBS Healthcare Solutions is a leading provider of Revenue Cycle Management (RCM) and Risk Adjustment services, helping healthcare organizations optimize operations, improve financial performance, maintain compliance, and enhance the patient experience. Recognized as a KLAS® Top Performer, GeBBS combines innovative technology, industry expertise, and a commitment to excellence to deliver measurable results for clients across the healthcare industry. We are dedicated to being a trusted healthcare partner by upholding the highest standards of quality, information security, and compliance.
At GeBBS, we foster a collaborative and growth-oriented culture where employees are empowered to develop their skills, advance their careers, and make a meaningful impact in transforming healthcare.
The Pharmacy Intake Specialist is responsible for receiving, processing, and documenting prescription referrals while ensuring accurate patient, insurance, and provider information. This role serves as a key liaison between patients, healthcare providers, insurance companies, and pharmacy staff to facilitate timely prescription fulfillment and exceptional patient service.
Essential Duties and Responsibilities
- Receive and process incoming prescription referrals via phone, fax, email, and electronic systems.
- Accurately enter patient demographics, prescription, and insurance information into pharmacy systems.
- Verify the completeness and accuracy of referral documentation.
- Contact patients, healthcare providers, and insurance companies to obtain missing information as needed.
- Perform insurance verification and obtain benefit information.
- Communicate with physician offices regarding prescription clarifications, prior authorizations, and required documentation.
- Schedule patient onboarding calls and coordinate the intake process.
- Maintain detailed and accurate records in compliance with pharmacy regulations and HIPAA requirements.
- Monitor intake queues and prioritize referrals to ensure timely processing.
- Provide exceptional customer service to patients, providers, and internal team members.
- Collaborate with pharmacists, billing specialists, and other departments to ensure efficient workflow.
- Assist with special projects and other duties as assigned.
Required Qualifications
- High school diploma or equivalent required.
- Experience with specialty pharmacy or mail-order pharmacy operations.
- CareTend experience required.
- Familiarity with pharmacy management systems, EMRs, or healthcare databases.
- Proficiency with insurance verification, prior authorizations, or benefits investigations.
- Minimum of 2 years of experience in a specialty pharmacy environment.
- Strong data entry skills with exceptional attention to detail.
- Excellent verbal and written communication skills.
- Ability to manage multiple priorities in a fast-paced environment.
- Knowledge of HIPAA regulations and patient confidentiality standards.
