Imaging Support Associate

Location:

Geisinger Viewmont Imaging

Shift:

Days (United States of America)

Scheduled Weekly Hours:

0

Worker Type:

Regular

Exemption Status:

No

Job Summary:

In a 24/7/365 environment, the Radiology Informatics Support Team members provides professional remote and customer-facing technical and operational support and solutions to customers within and outside of Radiology. Services include creation of imaging media, imaging record electronic transfer, electronic health record documentation and review, user technical support, problem documentation and resolution management, ticket routing & management, customer communication, radiology information system (RIS) and picture archiving and communication system (PACS) tier 1 support, project participation, RIS/PACS error resolution and basic archive corrections.

Job Duties:

• Creates imaging media imaging discs fulfills requests for image sharing
• Communicates with patients and external providers offices through multiple means of contact
• Complies with all HIPAA guidelines for fulfilling standard
• Utilizes electronic health records to verify patient and imaging study information
• Utilizes multiple imaging platforms to import and export medical images
• Works professionally to communicate with residents, attending physicians, radiologists, and contracted teleradiology services regarding radiology reads
• Serves as a liaison to resolve unread studies
• Works professionally to communicate between patients, providers, radiologists, technologists, and contracted teleradiology
• Collaborates closely with Radiology Information System Analyst team and escalates issues for timely resolution
• Monitors worklists and reports to ensure timely electronic validation of completion of imaging exams; follows up with technologists or radiologists as applicable

Work is typically performed in an office environment. Accountable for satisfying all job specific obligations and complying with all organization policies and procedures. The specific statements in this profile are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job.

Position Details:

Education:

High School Diploma or Equivalent (GED)- (Required)

Experience:

Minimum of 1 year-Related work experience (Required)

Certification(s) and License(s):

Skills:

Computer Literacy, Computer Software Industry, Interpersonal Communication, Problem Solving, Radiology, Teamwork, Technical Skills, Working Independently

OUR PURPOSE & VALUES: Everything we do is about caring for our patients, our members, our students, our Geisinger family and our communities.

• KINDNESS: We strive to treat everyone as we would hope to be treated ourselves.
• EXCELLENCE: We treasure colleagues who humbly strive for excellence.
• LEARNING: We share our knowledge with the best and brightest to better prepare the caregivers for tomorrow.
• INNOVATION: We constantly seek new and better ways to care for our patients, our members, our community, and the nation.
• SAFETY: We provide a safe environment for our patients and members and the Geisinger family. 

We offer healthcare benefits for full time and part time positions from day one, including vision, dental and domestic partners. Perhaps just as important, we encourage an atmosphere of collaboration, cooperation and collegiality.

We know that a diverse workforce with unique experiences and backgrounds makes our team stronger. Our patients, members and community come from a wide variety of backgrounds, and it takes a diverse workforce to make better health easier for all.  We are proud to be an affirmative action, equal opportunity employer and all qualified applicants will receive consideration for employment regardless to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or status as a protected veteran.