Customer Service Representative

Customer Service Representative (Store Attendant) -- San Jose, CA

GENDA Americas, is the leading amusement vending service with 55,000+ machines in 15,000+ locations nationwide. We are seeking a passionate merchandiser who thrives independently and delivers results.

Come enjoy work with the premier coast-to-coast amusement vending/entertainment kiosk operator in the nation. Sugarloaf has proudly defined front-end retail, restaurant and grocery family entertainment with over 50,000 machines in more than 15,000 locations across the country. If you want to be part of a team where diversity is the future and employees are valued, appreciated and included come join us as we strive for a better tomorrow…Together!

We’re happy you’re here!

Pay Rate - $ 18.45 per hour

ESSENTIAL DUTIES AND RESPONSIBILITIES may include, but are not limited to, the following:

• Maintain the condition and appearance of location
• Opening and closing duties
• Accountable for providing legendary customer service
• Assist customers as needed, including making change, providing bill changer information, offering recommendations/suggestions on products.
• Perform daily cleaning of all games
• Fixing game issues as needed, including ticket and token jams
• Other duties as assigned
• Regular/reliable attendance required

QUALIFICATIONS AND EXPERIENCE:

• Previous retail or service-oriented business experience preferred.
• Must be at least 18 years of age
• High School graduate or equivalent
• Ability to stand for long periods of time, with occasional lifting up to 10lbs
• Evening and weekend work required
• Successfully pass a pre-employment criminal background check
• Regular, reliable attendance required

GENDA Americas is the North American hub of GENDA, a global leader in amusement and entertainment. Our mission is simple: to create joy, deliver value, and strengthen communities by investing in and growing leading entertainment brands across Canada and USA. GENDA Americas companies include:

• Kiddleton: Bringing kawaii-inspired claw machines and IP-driven prizes to arcades, high-traffic entertainment venues, and retail locations across the U.S. and Canada.
• Player One Amusement Group (P1AG): One of North America’s leading arcade operators and amusement solutions providers, offering revenue-share partnerships, new game distribution, and route operations.
• National Entertainment Network (NEN): The largest amusement vending operator in the U.S., delivering crane machines, kiddie rides, and bulk vending across thousands of retail locations.
• Enterrium: Schaumburg's premier entertainment hub, where modern dining meets classic arcade thrills. Experience the thrill of bowling on our eight boutiquelanes, orgather friends and family for private events in our stylish, upscale venue.
• Barberio: A long-standing leader in amusement and jukebox operations, expanding entertainment offerings in community spaces.

We are an Equal Opportunity Employer and consider all qualified applicants without regard to race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, veteran status, genetic information, or any other status protected by applicable law.

Employment is contingent upon the candidate’s authorization to work in the United States; the company participates in E-Verify. The Company does not provide visa sponsorship.

Offers of employment may be contingent upon the successful completion of background checks and/or other pre-employment requirements, in accordance with applicable federal, state, and local laws.

Applicants requiring a reasonable accommodation to participate in the application or interview process should notify the Company.

The Company does not accept unsolicited submissions from recruiting or staffing agencies, and no fees will be paid.