The Supervisor of the Sales Administration provides direct leadership, guidance, and training for the Sales Coordinators. The purpose of this team is to support our customers and sales team members by taking on administrative tasks, allowing the sales team more time to sell and ensuring customer needs are met accurately and expediently.

The supervisor monitors coordinators’ activities to surface opportunities for coaching and development to drive continuous improvement in quality, customer experience, and overall departmental success. The supervisor maintains awareness of daily operational needs of the department through various reporting mechanisms and works with department leaders/key stakeholders to optimize efficiencies of processing administrative duties not tied to revenue generated tasks. 

Minimum Job Requirements

Education

3 years progressive work experience in an Inside Sales and/or Customer Service environment 

2 years’ experience leading or mentoring teams, developing people, or organizing tasks

Excellent verbal and written communication skills

Excellent presentation and customer service skills

Excellent problem-solving skills

Continuous improvement mindset

Ability to evaluate a situation objectively and review situations in a supportive and empathetic manner 

Ability to work independently with a high attention to detail

Knowledge of SAP or equivalent ERP system 

Knowledge of Salesforce or equivalent CRM system

Ability to build relationships and earn trust

Ability to influence employees to collaborate and achieve goals as a group

Strong conflict management and resolution skills

Knowledge of how to manage process and strategic plans

Knowledge of Microsoft Office products with an emphasis in using excel spreadsheets

Previous experience managing process and strategic planning

Previous experience using SAP or equivalent ERP

Previous experience using Salesforce or CRM systems

Previous process improvement experience.

Office Environment (Includes field sales):

While performing the duties of this job, the employee is regularly required to talk and hear; and use hands to manipulate objects or controls.  The employee is regularly required to stand and walk.  On occasion, the incumbent may be required to stoop, bend, or reach above the shoulders.  The employee must occasionally lift up to 25 pounds. Specific conditions of this job are typical of frequent and continuous computer-based work requiring periods of sitting, close vision, and the ability to adjust focus. Occasional travel.