Customer Service Representative - Full Time

LOCATION: Louisville, KY - In-Office

REPORTS TO: Inbound Call Center Manager

TYPE: Full Time, Non-Exempt

DEPARTMENT: Customer Service

*This position is onsite at our Louisville, KY office*

Generation Tux is an online company focused on modern formalwear for life’s most important events. We provide high-quality tuxedos and suits through a simple, technology-driven rental and purchase experience designed to make formalwear easy and accessible. Our team is dedicated to delivering exceptional service, innovative solutions, and a seamless customer experience from start to finish.

Generation Tux is looking for a Customer Service Agent who is passionate about helping customers and creating a positive experience with every interaction. In this role, you will support customers by phone and email, answer questions, resolve issues, and ensure each customer receives timely and thoughtful assistance. The ideal candidate is dependable, proactive, and comfortable working in a fast-paced environment. If you enjoy collaborating with a team, communicating clearly, and delivering high-quality service, this could be a great fit for you.

What we offer our Customer Service Representatives:

• Paid training
• Leadership guidance to ensure your success
• A diverse and inclusive workplace

What we are looking for in our Customer Service Representatives:

• Skilled customer service representative with the ability to answer customers by phone, email, and social media platforms
• Dependability
• Computer skills
• Multitasking and organization skills
• A strong desire to help and be empathetic to customers' needs