Customer Service Specialist

LOCATION: Onsite

REPORTS TO: Customer Service Manager

TYPE: Full-Time, Part-Time, Non-Exempt

DEPARTMENT: Customer Service

*This position is onsite at our Louisville KY office*

Our team is looking for a Part-Time Customer Service Representative who is passionate about delivering exceptional service. This role is responsible for supporting customers through thoughtful communication, problem resolution, and proactive support. If you enjoy helping people, thrive in a fast-paced environment, and believe that every interaction matters, we would love to hear from you.

Generation Tux is an online tuxedo and suit rental platform founded by menswear legend, George Zimmer. George created the company in 2014 to provide high-quality tuxedo and suit rentals, competitively priced, and in the most convenient way possible -- shipped directly to your door.

We are currently seeking individuals with experience in customer service who do not shy away from providing an exceptional experience to our customers while assisting with the formalwear details for their weddings and special events!

As a Customer Experience Specialist, you will:

• Take ownership of customer concerns and ensure resolutions
• Investigating and resolving customer issues promptly and efficiently
• Make decisions following established customer experience guidelines
• Maintaining a customer-centric approach, in line with best practices and quality guidelines.
• Exceeding productivity and quality standards
• Adaptability to answer customers by phone, email, and social media platforms
• Be dependable to ensure consistent and reliable support for our customers by adhering to attendance standards
• Have a proven track record of strong multitasking and organizational skills, ensuring efficient and seamless handling of customer inquiries while maintaining a high standard of service excellence.